Helene Tse
Balwyn North,VIC
Summary
Resourceful sales consultant with expertise in customer engagement and problem-solving. Known for effective communication skills and a collaborative approach, successfully enhancing the customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Consultant
Jumbo Rich Technology
Melbourne, VIC
05.2013 - 06.2014
- Engaged clients to identify technology needs and provide tailored solutions.
- Assisted in developing sales strategies to increase market presence.
- Demonstrated product features to enhance customer understanding and interest.
- Managed customer inquiries through effective communication and follow-up.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Supported promotional events to generate leads and boost brand visibility.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Provided detailed product information to customers, including features, prices, and availability.
- Handled credit and debit card payment processing to complete purchasing experience.
BAR ATTENDANT
Wonton House
Melbourne, VIC
01.2012 - 04.2013
- Maintained cleanliness of bar area, ensuring a welcoming atmosphere.
- Operated cash register, processing transactions accurately and efficiently.
- Followed health and safety guidelines to ensure compliance and customer safety.
- Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
- Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
TEAM MEMBER
Hungry Jacks
Melbourne, VIC
02.2005 - 03.2006
- Delivered exceptional customer service in fast-paced food environment.
- Managed inventory levels and restocked supplies as needed.
- Followed safety protocols to ensure a safe working environment for all staff.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
Education
Certificate II - Animal Care
Box Hill Institute of TAFE
Melbourne, VIC09-2025
Skills
- Animal care
- Customer service
- Sales strategies
- Effective communication
- Team collaboration
- Problem solving
Languages
English
Limited
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional
Certification
- Driver licenses( Full）
References
References available upon request.
Timeline
Sales Consultant
Jumbo Rich Technology
05.2013 - 06.2014
BAR ATTENDANT
Wonton House
01.2012 - 04.2013
TEAM MEMBER
Hungry Jacks
02.2005 - 03.2006
Certificate II - Animal Care
Box Hill Institute of TAFE
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