Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heli Stoneman

Altona,VIC

Summary

Energetic Project coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with shareholders, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

Overview

3
3
years of professional experience

Work History

Project Coordinator

JP Flynn Builders
05.2023 - Current
  • Overseeing planning, execution, and completion of minimum of 120 building projects currently within insurance guidelines
  • Communicating effectively with insurance providers, contractors, and clients to ensure project requirements are met
  • Monitoring project budgets, tracking expenses, and ensuring cost-effective solutions while adhering to insurance guidelines
  • Implementing quality assurance measures to guarantee that construction work meets insurance standards and client expectations
  • Addressing issues or delays promptly, finding solutions to challenges, and maintaining project timelines to avoid insurance complications.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Developed strong relationships with vendors to secure high-quality parts at competitive prices.
  • Negotiated contracts with service providers to ensure cost-effective repairs without compromising quality.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues effectively as they arose within the repair process cycle.

Sales Coordinator

GEE Energy
08.2022 - 05.2023
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
  • Compiled client profiles and entered information into operating system
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service
  • Improved productivity by increasing customer feedback and maintaining long-term business goals
  • Researched local markets to identify and flesh out lists of new leads for sales team follow-up
  • Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales
  • Trained team members in successful strategies to meet operational and sales targets
  • Submitted reports to senior management to aid in business decision-making and planning

Sales Administration Officer

Starcorp Holdings Pty Ltd.
01.2022 - 07.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Education

Master of Management For Engineers -

Central Queensland University
Melbourne, VIC
11.2020

Bachelor of Engineering - Mechanical Engineering

Gujarat Technological University
Ahmedabad, India

Skills

  • MS Office
  • Prime ecosystem
  • Zoho Sales CRM
  • Spreadsheet tracking
  • Forecasting
  • Contractors Management
  • Deadline Adherence
  • Budget coordination
  • Customer Support
  • Cost Management
  • File and Records Management
  • Relationship Building

Accomplishments

  • Awarded a quarter bonus for highest customer satisfaction among 73 colleagues
  • Awarded 2 monthly bonus with highest customer satisfaction
  • Awarded a bonus in recognition of managing sales team & achieving 1MW monthly target.
  • Supervised & supported a sales team 18 sales representatives.
  • Successfully closing 40 projects a month with efficiency and customer satisfaction
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Project Coordinator

JP Flynn Builders
05.2023 - Current

Sales Coordinator

GEE Energy
08.2022 - 05.2023

Sales Administration Officer

Starcorp Holdings Pty Ltd.
01.2022 - 07.2022

Master of Management For Engineers -

Central Queensland University

Bachelor of Engineering - Mechanical Engineering

Gujarat Technological University

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Heli Stoneman