Helia Honarvar
Box Hill,VIC
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Waitress
Dunyazad Lebanese Restaurant
10.2023 - 01.2025
- Enhanced guest satisfaction by delivering exceptional service during busy dining shifts.
- Processed transactions accurately using point-of-sale system for efficient service.
- Coordinated with kitchen staff to ensure timely and high-quality food delivery.
- Trained new employees on restaurant procedures and menu items effectively.
- Resolved customer inquiries and issues promptly to maintain satisfaction levels.
- Maintained cleanliness and organization of dining area for improved guest experience.
Customer Service Representative
Best&Less
11.2022 - 05.2023
- Assisted customers with inquiries, providing accurate product information and solutions.
- Processed transactions efficiently using point-of-sale systems to ensure quick service.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained clean and organized sales floor to improve shopping experience for customers.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Participated in training sessions to enhance product knowledge and customer service skills.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Box Hill High School
Box Hill, VIC11-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Order taking
- Critical thinking
- Payment processing
Languages
English
Native or Bilingual
Arabic
Limited Working
Persian
Native or Bilingual
Timeline
Waitress
Dunyazad Lebanese Restaurant
10.2023 - 01.2025
Customer Service Representative
Best&Less
11.2022 - 05.2023
High School Diploma -
Box Hill High School