HELIN KILIC

•Developing, reviewing and negotiating variations to programs, projects and services
•Responding to inquiries and resolving problems concerning programs, projects, services provided, and persons affected
•Managing paperwork associated with programs, projects and services provided
•Working with Project Managers, Architects, Engineering Professionals, owners and others to ensure that goals are met
•Advising senior management on matters requiring attention and implementing their decisions
•Overseeing work by contractors and reporting on variations to work orders
•Preparing and reviewing submissions and reports concerning the organisation’s activities

• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Handled business administration functions such as payroll, cash register counting, and supply ordering.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

•Developing, reviewing and negotiating variations to programs, projects and services
•Responding to inquiries and resolving problems concerning programs, projects, services provided, and persons affected
•Managing paperwork associated with programs, projects and services provided
•Working with Project Managers, Architects, Engineering Professionals, owners and others to ensure that goals are met
•Advising senior management on matters requiring attention and implementing their decisions
•Overseeing work by contractors and reporting on variations to work orders
•Preparing and reviewing submissions and reports concerning the organisation’s activities

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Prepared specialty desserts for customers for special occasions.
• Carrying three plates
• Managed over 50 customer per day
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Kept server areas clean and stocked to increase efficiency while working tables

•Developing, reviewing and negotiating variations to programs, projects and services
•Responding to inquiries and resolving problems concerning programs, projects, services provided, and persons affected
•Managing paperwork associated with programs, projects and services provided
•Working with Project Managers, Architects, Engineering Professionals, owners and others to ensure that goals are met
•Advising senior management on matters requiring attention and implementing their decisions
•Overseeing work by contractors and reporting on variations to work orders
•Preparing and reviewing submissions and reports concerning the organisation’s activities

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
• Kept server areas clean and stocked to increase efficiency while working tables

• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.