Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helish Patel

Carnegie

Summary

Technically adept IT professional with a Master's in Information and Technology, specializing in Network and Information Security, completed by an Advanced Diploma in Project Management. Proven expertise in providing comprehensive technical support, diagnosing and resolving complex IT issues, and implementing effective solutions with diverse environments. Proficient in leveraging networking knowledge and project management skills to optimize system performance and enhance end-user experiences. Seeking to contribute in multifaceted skill set to a dynamic ICT Support Analyst role, driving efficient operations and delivering top-tier support in alignment with organizational objectives.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Operations IT Hardware Technician

EraseIT
2 2023 - Current
  • Test and troubleshoot IT hardware equipment, determining functionality status and grading accordingly
  • Usage of diagnostic tools and software to assess network devices and storage systems as required
  • Provide technical expertise in testing, troubleshooting of various operating systems and environments including servers, routers, storage controllers and arrays
  • Effective configuration disposal and erasure of Cisco network routers, firewalls, and switch's including exposure to creating config
  • Server data disposal and erasure, including exposure to server remote management which include iDRAC and iLO
  • Report any errors of inconsistency during standard procedure to ensure gaps are identified and remediated
  • Ensure Secure data destruction in line with SOP and SLA
  • Recognized as Employee of Quarter for Q1, 2024
  • Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians

Crew Coach

McDonald's | Kellyco Restaurants Pty Ltd.
11.2021 - 02.2023
  • Served as approachable resource for crew members seeking guidance or assistance with job-related challenges
  • Support to Shift Manager and lead crew
  • Provided coaching and mentoring to crew.
  • Developed and implemented successful onboarding program.

Education

Masters of Information And Technology -

Central Queensland University
Melbourne, VIC
02.2020 - 05.2022

Bachelor of Computer and Application -

Kadi Sarva Vishwavidyalaya
India
07.2016 - 05.2019

Skills

  • IT Expertise: Server and storage array hardware/software knowledge

  • Analytical Acumen: Attention to Detail, Problem Solving, Analytical Skills

  • Communication Skills: Strong verbal and written communication

  • Leadership and Teamwork: Proven experience in leading and mentoring teams and working collaboratively

  • Adaptability: Multitasking, working under pressure, time management

Timeline

Crew Coach

McDonald's | Kellyco Restaurants Pty Ltd.
11.2021 - 02.2023

Masters of Information And Technology -

Central Queensland University
02.2020 - 05.2022

Bachelor of Computer and Application -

Kadi Sarva Vishwavidyalaya
07.2016 - 05.2019

Operations IT Hardware Technician

EraseIT
2 2023 - Current

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Helish Patel