Sean Hilder
Malvern
Summary
Experienced shipping expert with a strong foundation in computer science and proven experience in logistics, seeking a customer support role at Umbrel. Skilled in problem solving, technical support, and inventory management, I excel in fast-paced environments and addressing complex challenges with efficiency. Passionate about leveraging my technical knowledge and customer focused approach to deliver support for Umbrel’s self hosting solutions.
Overview
5
5
years of professional experience
Work History
Warehouse Shipping Specialist
Boeing
01.2022 - 01.2023
- Coordinated shipping logistics for aerospace components, with accurate and timely deliveries to clients
- Utilized warehouse management systems to track orders and resolve discrepancies, developing technical proficiency in system navigation and issue resolution
- Communicated effectively with clients and internal teams to address inquiries and resolve shipping issues
- Maintained high standards of accuracy and efficiency in a fast-paced environment
Restaurant Waiter
Blackwood Ridge
06.2018 - 02.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Created friendly relationships with regular customers.
- Quickly reset and cleaned up tables after customers left for speedy turnaround and guest flow.
- Answered questions, recommended items, and recorded order information.
Education
Bachelor of Science And Computer Science - Data Science
Monash University
Clayton, VIC11-2026
Skills
- Customer Support: Proven ability to address client inquiries and resolve issues with clear communication, ensuring user satisfaction
- Technical Proficiency: Skilled in Python, Java, and Linux environments; capable of troubleshooting basic technical issues and learning platform-specific tools
- Problem-Solving: Analytical skills honed through computer science coursework and logistics coordination, ideal for debugging user issues
- Attention to Detail: Demonstrated in managing complex inventory systems and ensuring precision in high-pressure settings
- Team Collaboration: Experienced in working with cross-functional teams at both Boeing and during course work
- Warehouse operations
Timeline
Warehouse Shipping Specialist
Boeing
01.2022 - 01.2023
Restaurant Waiter
Blackwood Ridge
06.2018 - 02.2021
Bachelor of Science And Computer Science - Data Science
Monash University
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