Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Personal Qualities
Employment Related Skills
Special Achievements And Awards
Interests
Timeline
Generic

Kristene Sinnott

Cranbourne

Summary

Dynamic retail professional skilled and committed to provide positive teamwork and exceptional customer service. Always taking initiative on new challenges with a smile. Experienced in heavy-traffic retail ensuring a detail-oriented focus with a strive for professionalism in all interactions across all forms of communication. Passionate and eager about creating positive relationships and ensuring every customer receives a personalized experience tailored to their needs, while consistently providing a welcoming and inviting demeanour for paramount customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Housekeeping Cleaner

ELM Cleaning
03.2025 - Current
  • Maintained cleanliness and sanitation standards across multiple residential and commercial properties
  • Organized cleaning schedules and tasks to optimize workflow and maximize productivity.
  • Trained new staff on best practices in cleaning techniques and safety protocols.
  • Performed quality control on job sites to oversee any areas in cleaning that need attention or whether more training was required
  • Completed any extra tasks that were listed by the client
  • Ensured client conformability in being able to trust leaving the house unattended throughout the clean
  • Restored shower grouting and kitchen splash backs to original condition
  • Utilized various cleaning tools and eco-friendly products to maintain a safe and healthy environment for clients.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.

Disability Support Worker

Participate Your Way
09.2024 - 05.2025
  • Provided personalized care and support to individuals with disabilities, ensuring safety and comfort.
  • Assisted clients in daily living activities, fostering independence and enhancing quality of life.
  • Developed and implemented tailored care plans to meet individual needs and preferences.
  • Collaborated with healthcare professionals to coordinate services and address client concerns effectively.
  • Organising appointments and safe travel for individuals to give them freedom to access the community
  • Reporting daily detailed progress notes on the clients and conducting appropriate measures to suit lifestyle changes
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Assessed risk factors of patients and made referrals for further services.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.

Part Time/Casual Work

Aldi
11.2022 - 02.2025
  • Completing stock pallets within 18 minutes or less
  • Greeting each customer and with a smile
  • Stock counts for every afternoon/evening
  • Cleaning thoroughly to ensure no grime and dirt are left on high touch surfaces
  • Helping with groceries into bags/or trollies for those who require a bit more help
  • Carrying heavy items for elderly and disabled customers and it may be a challenge
  • Working long shifts up to 10 hours
  • Stock counts each night
  • Ensuring product dates are within compliance
  • Counting the stores TIL’s and floats of an evening and transferring that into the safe
  • Ensuring product safety and quality and date checking
  • Packing bags and groceries
  • Managing disputes with employees with a calm and patient approach
  • Delegating tasks to be able to get a job done in a timely manner
  • Talking and helping customers of all age ranges
  • Using softwares such as SAP, UKG, STM, Aldi Academy
  • Worked flexible hours across night, weekend, and holiday shifts.

Part Time/Management

Harris Scarfe
09.2020 - 10.2022
  • Not only resolving customer complaints, but finding a solution to deliver complete customer satisfaction
  • Unloading stock pallets into the back of the warehouse
  • Completing Ecommerce orders for click and collect under a satisfaction promise of 2 hours whilst picking and packing orders to be delivered safely and unbroken to customers all over Australia
  • I am trusted to give the best advice possible when it comes to a customer’s needs in their Manchester, cookware, kitchen accessories as well as brazier fittings.
  • Closing each till and counting profits whilst separating it from the original float. Carefully counting money as it is placed into the safe
  • Providing each customer with best possible service by going to the lengths of calling each store to check on stock items and shipment items, on both an online retailor system or via phone.
  • Cleaning all areas of my work stations clean and sterile during and still continuing through the pandemic. Providing staff and customers with hand sanitizer and request that one of the team members pack away display items and more to prevent from the spread.
  • Carefully Handling over hundreds of dollars’ worth of product to ensure that items are not damaged/soiled nor broken when at the register as I have regulars who simply request me to handle their fragile items
  • Taking sales through a POS system, accessing the till regularly to be able to swap/cash clearance/add any money that is necessary for the register
  • Completing lay-by orders thoroughly (ensuring all is up to date)
  • Keeping up with a SAP system of use
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Part Time/Casual Work

Guzman Y Gomez
03.2020 - 06.2020
  • Structured and efficient cleaning habits before/during corona virus
  • Constantly finding jobs to help make the store run smoothly
  • Effectively taking orders through drive through and greeting each customer with a smile
  • Taking customer orders on the register and dealing with money transactions
  • Understanding customer complaints and professionally resolving them to a complete customer satisfaction
  • Training new employee's in drive through and being a respectful team member
  • Making coffee that exceeds customer expectations
  • Cleaning dishes in between drive through orders to ensure no heavy work is left for a close

Part Time/Casual Work

Mcdonalds
03.2019 - 01.2020
  • Working quickly and efficiently in the drive through to keep up with time standards
  • Register, with taking peoples orders and dealing with transactions
  • Cafe, making sure coffee that exceeds customers expectations
  • Packing orders, making sure orders are handed out on expected times
  • Sufficiently and professionally handling customer's complaints or inquiries
  • Customer experience team member, ensuring customer satisfaction is achieved

Education

Year 12 completion of VCE -

Cranbourne East Secondary College
Melbourne, VIC
01.2021

Skills

  • Customer Service
  • Team Leadership
  • Flexibility
  • Effective Communication
  • Results-Oriented
  • Relationship Building
  • Active Listening
  • Teaching and Guiding
  • Dispute resolution
  • Microsoft
  • Professional telephone demeanour
  • Scheduling

Accomplishments


  • Achieved a build of 162 tables in three days of Christmas merchandise
  • Promoted to register manager at Harris Scarfe
  • Resolved a staff/customer conflict that involved authority measures
  • Achieved and exceeded store targets of sales by creating attractive merchandise plans
  • Trained and supported other staff members to excel in daily tasks
  • Completed store pallet targets in less than given time

Certification

Victorian driving licence 2021

Responsible service of alcohol (SITHFAB021) 2022

Provide First Aid HLTAID011 and Provide CPR (HLTAID011) 2024

Current Victorian police check 2025

Responsible service of alcohol refresher (SITHFAB021) 2025


Interests

Interest in design

Reading, writing and poetry

Spending time with family

Rescuing animals

Cooking or baking

Horse riding

Personal Qualities

  • Excessively loyal team member and work colleague.
  • Takes initiative to complete tasks effectively.
  • Determined to complete all tasks.
  • Professional in communication and appearance.
  • Positive approach to treating others with courtesy and respect.
  • Creates positive and trusting relationships.
  • Achieves the best possible outcomes for any situation.
  • Goes above and beyond for customers/clients.
  • Good eye for detail and observation.

Employment Related Skills

Admirable communication skills shown through teamwork and effective communication., Excellent teamwork skills demonstrated in school and workplace., Great communication, negotiation, and persuasiveness skills., Strong knowledge of Microsoft programs and app systems.

Special Achievements And Awards

  • 2016, Diligence award for English in year 7.
  • 2016, Award for confidently communicating a poem.
  • 2018, Accepted into the high achievers class for year 9.
  • 2019, Accepted in the year 10 high achievers program.
  • 2019, Elected as a woman representative in the 'Aiming higher' program.
  • 2020, Award for outstanding work in leadership.
  • 2021, Achieved highest English exam score in year level.
  • 2021, Obtained Australian Probationary driver’s license.
  • 2022, Responsible service of alcohol (SITHFAB021).
  • 2024, Certificate in First Aid and CPR (HTLAID0011).

Interests

  • Interest in design.
  • Reading and writing poetry.
  • Spending time with family.
  • Cooking and baking.
  • Teaching nephew how to read/write.
  • Driving near the beach.

Timeline

Housekeeping Cleaner

ELM Cleaning
03.2025 - Current

Disability Support Worker

Participate Your Way
09.2024 - 05.2025

Part Time/Casual Work

Aldi
11.2022 - 02.2025

Part Time/Management

Harris Scarfe
09.2020 - 10.2022

Part Time/Casual Work

Guzman Y Gomez
03.2020 - 06.2020

Part Time/Casual Work

Mcdonalds
03.2019 - 01.2020

Year 12 completion of VCE -

Cranbourne East Secondary College

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Kristene Sinnott