Helly Joshi
Quakers Hill,NSW
Summary
Versatile Administration Officer skilled in managing diverse tasks and competing priorities daily. Practised at driving improvements to quality, productivity and service, demonstrated three years of administration experience.
Overview
4
4
years of professional experience
Work History
Customer Service and Administration Officer
Wilson Parking
04.2023 - Current
- Liaised with clients to provide quotes based on service requirements. Have signed around 120 new customers.
- Provided exceptional customer service, addressing inquiries professionally and promptly with a daily rate of at least 80 inquiries.
- Managed team petty cash, purchase orders and account transactions.
- Drafted and distributed invoices for outstanding payments for Permanent parking account holders.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Supported office staff and operational requirements with administrative tasks.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in the company database.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Office Administrative Assistant
Castle Hill Funhouse
01.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Conducted research to assist with routine tasks and special projects.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Executed record filing system to improve document organization and management.
Administration Executive
Go Dharmic Welfare Foundation
01.2020 - 02.2021
- Established strong relationships with clients through exceptional customer service, resulting in increased loyalty and satisfaction levels. Approximately, the donor retention rate was increased by 15%.
- Oversaw event planning efforts for corporate functions, ensuring successful execution of all aspects from location selection to attendee engagement.
- Managed company-wide communications channels, disseminating relevant information efficiently to all employees.
- Maintained inventory of office supplies, proactively ordering necessary items before depletion to avoid disruptions in daily operations.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Education
Master of Arts - Social Work
The Maharaja Sayaji Rao University of Baroda
India05.2020
Bachelor of Science - Zoology
The Maharaja Sayajirao University of Baroda
India05.2017
Skills
- Task Prioritization
- Administrative Arrangements
- Meticulous and precise
- Compliance Requirements
- Customer Support Needs Assessment
- Data Confidentiality
- MS Office
- Self Driven
- Teamwork
- Personable and Approachable
- Customer Service
Languages
English
Full Professional
Hindi
Professional Working
Gujarati
Full Professional
Punjabi
Limited Working
Timeline
Customer Service and Administration Officer
Wilson Parking
04.2023 - Current
Office Administrative Assistant
Castle Hill Funhouse
01.2022 - 04.2023
Administration Executive
Go Dharmic Welfare Foundation
01.2020 - 02.2021
Master of Arts - Social Work
The Maharaja Sayaji Rao University of Baroda
Bachelor of Science - Zoology
The Maharaja Sayajirao University of Baroda
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