Helly Patel
Summary
Business support agent with a commitment to excellence and a track record of delivering outstanding of User management as a Business Services Officer, Taxation Officer, Customer Service Representative, Inbound Customer Support, and Overseas experience as Business Support Officer. Have gained a thorough awareness of client needs and a passion for providing exceptional service via two-plus years of practical experience. Application Support, handling queries, and client satisfaction are all areas in which I excel.
Overview
10
10
years of professional experience
Work History
Business Services Officer
SA Health
07.2024 - Current
- Managing the onboarding , offboarding, modification process for users, ensuring all necessary documentation and compliance requirements are met.
- Invoice processing for office supplies and stationery orders, ensuring timely approval with accurate budget tracking.
- Approval process for user access requests, coordinating with department heads to ensure appropriate permissions based on role requirements.
- Tickets for building service issues, promptly notifying the facilities department to ensure timely resolution of maintenance requests.
- Help users on-site by diagnosing and fixing hardware issues; generate support requests for unresolved issues and sent them to the relevant hardware department for assistance.
Taxation Officer
Revenue SA
01.2024 - 07.2024
- Updating the tax department database with changes in tax laws, regulations, procedures, and other relevant information
- Maintaining detailed case notes documenting the progression of tax cases on multiple platforms
- Imposing penalties, fines, or other enforcement actions against non-compliant taxpayers, tax officers record details of the actions taken
- keeping databases current and compliant by making sure that customer information is accurate.
Personal Estate Officer
Public Trustee SA
11.2023 - 01.2024
- Monitored estates and making sure that all legal and regulatory standards are met
- Arranged the inheritance and asset distribution in compliance with the approved processes
- Kept proper records and paperwork for every client
- Worked with internal teams to resolve any problems or difficulties associated with estate administration
- Excellent multitasking and organizing abilities to manage several customers
- Maintained discretion and moral principles when managing private data
Customer Service Representative
Shared Services SA
03.2023 - 07.2023
- Respond to and Resolve Service Desk support tickets as in defined SLA
- Providing quality customer service to Shared Services SA
- Using financial management applications to plan and manage allocated tasks in timely, efficient manner
- Account monitoring for users as User account creation, Modification, and termination in accordance with the Requisition procedure on Basware Platform
- Responding to client queries via phone, email, and chat as first point of contact
- Opening, updating, and closing client tickets, ensuring service delivery KPIs are met
- Tasks related to Service Desk tickets must be finished or escalated within time limits to seniors when needed
Inbound Customer Support
Telstra SA
07.2022 - 02.2023
- Acting as link between internal teams and clients to solve multiple
issues and contribute first-rate customer support - Resolved complaints from customers, identified underlying source of issue and chose best way to address issue within defined SLAs
- Kept records of customer interactions, customer accounts, and file documents using Siebel and Salesforce CRM Console
- Ensure KPIs are precise, achievable, relevant, and time-bound
Business Support Officer
Tata Consultancy Services
02.2015 - 06.2018
- Worked on IFMS software which handles all over state (Gujarat, India) financial budgets from this system
- IFMS is government department portal that creates online portal for finance
- Provide essential appropriate action on call and face-to-face
- Unresolved problems escalate to higher level of support
- Record and track issues as priority so financial transaction done easily and informs client about procedures of action taken
Education
Master of Science -
Charles Sturt University
Melbourne, VIC 04.2001 -
Bachelor of Science -
Gujarat Technological University
04.2001 -
Skills
Platforms: Work environment software hands-on Basware, Oracle Platform, IFMS Platform
Timeline
Business Services Officer
SA Health
07.2024 - Current
Taxation Officer
Revenue SA
01.2024 - 07.2024
Personal Estate Officer
Public Trustee SA
11.2023 - 01.2024
Customer Service Representative
Shared Services SA
03.2023 - 07.2023
Inbound Customer Support
Telstra SA
07.2022 - 02.2023
Business Support Officer
Tata Consultancy Services
02.2015 - 06.2018
Master of Science -
Charles Sturt University
04.2001 -
Bachelor of Science -
Gujarat Technological University
04.2001 -
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