HELLYBEN PATEL
Carnegie,VIC
Summary
Successful hospitality with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
Work History
Customer Representative
Coles
01.2023 - Current
- Provided excellent customer service to members and guests
- Resolved customer inquiries and complaints promptly
- Coordinated community outreach programs to promote membership growth
- Greeted customers and provided customer service
- Verified the accuracy of customer orders, including condiments, toppings, and other special requests.
Customer Representative
Schnitz
06.2022 - Current
- Performed cashier duties such as taking orders, collecting payments, and providing change
- Followed all safety guidelines while operating equipment such as slicers, fryers, and ovens
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collaborated with team members to ensure a smooth workflow, contributing to a positive work environment.
- Addressed customer inquiries regarding menu options, providing recommendations based on preferences or dietary restrictions when necessary.
- Assisted in training new staff members on proper burger-making techniques, ensuring consistency across the team.
- Applied problem-solving skills to address equipment malfunctions, notifying supervisors when necessary and quickly adapting to maintain workflow.
- Contributed to increased sales by creating visually appealing and delicious burgers that met customers'' expectations.
- Demonstrated versatility in executing various cooking methods such as grilling, frying, and broiling for optimal burger preparation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared special shipments requiring additional care or handling according to specific instructions provided by customers or supervisors.
Team Leader
McDonald's
01.2022 - 07.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Bachelor of Information Technology -
Federation University
11.2023
Provide Responsible Service of Alcohol - Alcohol Abuse Counseling
Cft
Melbourne, VIC04.2024
Certificate III - Child Care
VCTD
Melbourne, VIC05.2023
Skills
- Quality Assurance
- Payment Processing
- Language Fluency
- Teamwork and Collaboration
- Problem-Solving
- Team motivation
- People Management
- Staff Training
- Work Planning and Prioritization
- Coaching and Mentoring
Personal Characteristics
- Teamwork
- Mentoring & Coaching
- Quick Learner
- Punctual
- Leadership
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
References
Available upon request
Timeline
Customer Representative
Coles
01.2023 - Current
Customer Representative
Schnitz
06.2022 - Current
Team Leader
McDonald's
01.2022 - 07.2022
Bachelor of Information Technology -
Federation University
Provide Responsible Service of Alcohol - Alcohol Abuse Counseling
Cft
Certificate III - Child Care
VCTD
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