Helna Joseph
Clyde North
Summary
Developed strong communication and multitasking skills in high-energy dining environment, looking to transition into a new field. Skilled in delivering exceptional customer service and managing multiple tasks simultaneously under pressure. Ready to bring positive attitude and commitment to excellence to new opportunity. Known for reliability and strong focus on team collaboration to achieve outstanding results. Adept at handling dynamic environments and committed to meeting customer needs with exceptional service and efficiency.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonalds
Melbourne, Victoria
06.2023 - 12.2025
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Resolved customer complaints in a professional manner.
- Adhered to health department regulations regarding food handling procedures.
- Delivered exceptional customer service by efficiently processing orders and resolving inquiries.
- Operated kitchen equipment and adhered to safety protocols to maintain a clean work environment.
Waitress Trainee
Shingle Inn Fountain Gate
Narre Warren, VIC
02.2026 - Current
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Adapted quickly to changing priorities during busy shifts to meet customer demands.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
Education
Bachelor of Nursing - Nursing
Monash University
Clayton, VIC11-2028
Skills
- Safe Food Handling
- Quality Cleaning and sanitation
- Communication and problem solving
- Teamwork and interpersonal skills
- Customer Service
- Health Code Compliance
- Problem-solving
Languages
Languages spoken: Malayalam, English
Timeline
Waitress Trainee
Shingle Inn Fountain Gate
02.2026 - Current
Crew Member
McDonalds
06.2023 - 12.2025
Bachelor of Nursing - Nursing
Monash University