Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Hem Gandhi

West Bromwich,West Midlands

Summary

Customer-oriented professional with progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Ocado
Tamworth, Warwickshire
06.2025 - 08.2025
  • Supervised customer service team to ensure high-quality support.
  • Collaborated with logistics to streamline order fulfillment processes.
  • Managed scheduling to optimize team coverage during peak hours.
  • Answered phone calls and responded to questions and concerns.

Receptionist Assistant

The Arch
Wembley, North West london
02.2024 - 05.2025
  • Greeted and assisted visitors in a professional and friendly manner.
  • Answered and directed phone calls, emails, and general inquiries.
  • Scheduled and confirmed appointments for customers and staff.
  • Maintained reception area, ensuring it was clean and welcoming.
  • Handled incoming and outgoing mail and deliveries.

Education

Level 2 NCFE Extended Certificate in Travel & Tourism - Travel & Tourism

Sandwell
1 Spone Lane, West Bromwich- B706AW
09-2024

Skills

  • Customer service
  • Team leadership
  • Appointment scheduling
  • Conflict resolution
  • Logistics coordination
  • Effective communication

Certification

  • Driving License

Languages

English
Professional
Hindi
Full Professional
Gujarati
Native/ Bilingual

Timeline

Customer Service Supervisor

Ocado
06.2025 - 08.2025

Receptionist Assistant

The Arch
02.2024 - 05.2025

Level 2 NCFE Extended Certificate in Travel & Tourism - Travel & Tourism

Sandwell

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Hem Gandhi