Hema Purjan

Medscheme( Healthcare Administrator for Eagle Insurance)

• Provide SOA to clients
• Contact insurance brokers if any issues arise with corporate members when there is no deletion letter for the member.
• Updating banking details of clients on our system
• Creating Beneficiary ID for individual and/or corporate members
• Meeting up with walking clients for Insurance Renewal

Providing members with:

• Login credentials if they lose access to their username and password
• Update about their proof of payment
• Premium table whether they wish to upgrade or downgrade their insurance plans
• Testimonial letters and/or corporate members as well
• MRA Tax certificate
• Renewal Notice

• Managed daily cafe operations for smooth workflow and increased productivity.
• Trained new employees on company policies and procedures to maintain a high level of performance.
• Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
• Scheduled employee shifts efficiently, balancing workload while minimizing labor costs.
• Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
• Coordinated with suppliers to ensure timely delivery of quality products for customer satisfaction.
• Handled cash transactions accurately, maintaining proper accounting records for financial stability.
• Resolved customer complaints professionally, ensuring repeat business and upholding the cafe''s reputation.
• Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Provided exceptional customer service with empathetic listening and effective problem-solving skills.
• Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
• Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
• Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.