Hema Subramaniam
Blacktown,NSW
Summary
System Administrator with over 7 years of experience in managing complex IT environments and providing exceptional technical and administrative support in dynamic operational settings. Expertise in statutory compliance, reporting, invoicing, and SAP/ERP systems, complemented by a strong track record in incident management and customer service. Recognized for effective communication, accuracy, and the ability to thrive under pressure while meeting tight deadlines. Proficient in Microsoft Office, data management, and documentation, with a commitment to enhancing processes and fostering collaborative relationships.
Overview
8
8
years of professional experience
Work History
Senior System Administrator
Ivega Consulting
Sydney, NSW
05.2024 - 08.2025
- Delivered high-quality customer service in a fast-paced, frontline environment, using clear, professional, and empathetic communication when assisting customers.
- Managed competing priorities and high volumes of requests, ensuring tasks were completed accurately, while remaining calm under pressure.
- Prioritized and triaged customer inquiries, escalating issues appropriately, and ensuring timely resolution.
- Built strong working relationships with team members, stakeholders, and customers to support effective workflow and problem resolution.
- Used Microsoft Office confidently, including preparing documents, managing spreadsheets, and updating records; exposure to online rostering or scheduling tools is considered an advantage.
- Handled confidential or sensitive customer information with professionalism and adherence to privacy requirements.
- Provided administrative support such as inbox management, updating systems, preparing reports, and coordinating communication across teams.
Associate Consultant
Infosys Limited
Sydney, NSW
06.2022 - 05.2024
- Assisted the client in developing SOL/CE for Westpac Bank internal users who directly access the portal to find customer dealer finance plans.
- Involved in activities like requirement analysis, coding, code reviews, integration, stub development, repository check-in, unit testing and design, debugging and troubleshooting, defect deployment, and UAT support.
- Created unit test cases and presented demos on the developed functionalities to business teams to ensure correct prioritization, acceptance, and feedback from demos.
- Interacted with the client to understand the project and finalize its scope. Followed and implemented the coding guidelines and standards for the developed programs and scripts, and performed code check-in into the GIT on a daily basis.
- Participated in scrum, sprint, review, project, defect, and status meetings, and updated sprint backlogs, iterations log, and burn down chart for efforts. Involved in modifying the operational and technical documents for every product release related to configuration changes, bug fixes, software updates, patches, and code base upgrades.
Associate
Cognizant Technology Solutions
Chennai, Tamil Nadu
08.2020 - 09.2021
- Assisted the client in developing the Auto Finance for TD Bank internal users who directly access the portal to find customers' dealer finance plans.
- Involved in activities like requirement analysis, coding, code reviews, integration, stub development, repository check-in, unit testing, design, debugging, and troubleshooting, defect deployment, and UAT support. Created unit test cases and presented demos on the developed functionalities to business teams to ensure correct prioritization, acceptance, and feedback from demos.
- Interacting with the client to understand the project and finalize its scope. Followed and implemented the coding guidelines and standards for the developed programs and scripts, and performed code check-in into the GIT on a daily basis.
- Participated in scrum, sprint, review, project, defect, and status meetings, and updated sprint backlogs, iterations log, and burn down chart for efforts.
- Involved in modifying the operational and technical documents for every product release related to configuration changes, bug fixes, software updates, patches, and code base upgrades.
Developer Analyst
IDP Education Services
Chennai, Tamil Nadu
10.2017 - 04.2020
- Assisted the client in developing the Whatuni Portal for customers who directly access the portal to find university information and courses all over the globe.
- Interacting with the client to understand the project and finalize its scope.
- Involved in activities like requirement analysis, coding, code reviews, integration, stub development, repository check-in, unit testing, design, debugging, troubleshooting, defect fixes, deployment, and UAT support.
- Followed and implemented the coding guidelines and standards for the developed programs and scripts, and performed code check-in into the GIT on a daily basis. Created unit test cases and presented demos on the developed functionalities to business teams to ensure correct prioritization, acceptance, and feedback from demos.
Education
BE - Electrical And Electronics Engineering
Anna University
Chennai, Tamilnadu06-2013
Skills
- System administration
- Ticketing systems (ServiceNow, JIRA, Remedy)
- User account management and permission control
- Incident and problem management (ITIL framework)
- Application and production support (L2/L3)
- SQL
- Oracle
- System documentation and reporting
Languages
English, Advanced
Visa - Work Rights
- Work Rights: Full work rights on 491 Bridging Visa with no restrictions.
- Committed to Long-Term Work in Regional NSW
Timeline
Senior System Administrator
Ivega Consulting
05.2024 - 08.2025
Associate Consultant
Infosys Limited
06.2022 - 05.2024
Associate
Cognizant Technology Solutions
08.2020 - 09.2021
Developer Analyst
IDP Education Services
10.2017 - 04.2020
BE - Electrical And Electronics Engineering
Anna University