Sathyajith Peiris
Paramatta,NSW
Summary
A polite, well-spoken and hardworking Team leader with experience of working in a busy Hotel Banquet restaurant environment looking after the needs of patrons. Attentively at all times with a willing and helpful manner that is required to answer phone calls, taking reservations and prepare bills. Always approachable, cheerful and possessing good observation skills as well as the ability to work alone or as part of a team. Keen to find a challenging position within an exciting employer where I will be able to continue to increase my work experience & develop my abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BP Preston
Preston Sydney
05.2018 - Current
- Customer care attendant
- Responsibilities:
- Answering phone calls and assisting the customers
- Serving the customers
- Monitoring the security cameras and alarms
- Troubleshooting the desktops and servers
- Response for client enquiries via e mail and phones
- Keeping the records and readings
- Handling the cash and safety drops
- General housekeeping – cleaning toilets, shelves, floors
- Authorizing fuel pumps.
- Stock rotating.
- Receiving the deliveries.
- Check the temperatures and the dates of the item.
- Wasting and quarantine the items which are expired.
- Faced up the items.
- Understanding and following the lock door policies and procedures
- Knowledge of operating the car washes and reset it.
F & B ATTENDENT
Novotel Darling Harbor
08.2016 - 07.2018
- Build and maintain strong relationships with guests and clients to ensure repeat business.
- Manage and lead the F&B Attendants to ensure efficient and effective daily operations within the department.
- Motivate and drive a positive team culture.
- Lead and develop your team members by assisting with service training and ongoing development.
- Ensure a consistent high level of service is delivered by all team members.
- Assist in the preparation of rosters.
- Ensure restaurant and bar presentations are always of a high standard.
- Adhere to and uphold RSA principles.
- Be knowledgeable about appropriate outlet and hotel liquor licensing guidelines.
- Communicate with managers and operations managers about day-to-day operations.
Team Leader
Hotel Sydney Bayview Boulevard
02.2013 - 01.2014
- Build and maintain strong relationships with guests and clients to ensure repeat business.
- Manage and lead the F&B Attendants to ensure efficient and effective daily operations within the department.
- Motivate and drive a positive team culture.
- Lead and develop your team members by assisting with service training and ongoing development.
- Ensure a consistent high level of service is delivered by all team members.
- Assist in the preparation of rosters.
- Ensure restaurant and bar presentations are always of a high standard.
- Adhere to and uphold RSA principles.
- Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines at all times.
- Communicate with managers and operations managers about day-to-day operations.
F&B attendant
Swiss Grand Hotel in Bondi
02.2007 - 07.2008
- Serving food and Beverage.
- Looking after day-to-day events and functions.
- Moving Furniture.
- Minobar.
- Setting up function rooms.
- Assisting Conference Manager in the management of the day-to-day operations of the Conference Centre (Meal including Breakfast/Lunch/Dinner) and collecting dishes.
- Prepare the foods for functions
Customer Service Representative
Sri Lankan Airlines
05.2005 - 02.2007
- Provide high customer service to internal and external clients.
- Answering phone calls received from both internal and external customers.
- Handling enquiries over the phone, fax, email and face to face.
- Ensure customer enquiries are responded to within the agreed time frame.
- Good problem-solving skills.
- Handling the reservations.
- Handling the baggage.
Education
Bachelors In I - information Technology
Charles Sturt University
01.2011
Diploma - Network Engineering
Australian Collage of Technology
01.2005
Foundation and Diploma -
La Trobe University
01.2003
Diploma - Computer Hardware Engineering
01.2002
Skills
- Communication
- Cash handling
- Security monitoring
- Record keeping
- Customer relationship management
- Problem solving
- Effective communication
- Inventory management
- Service training
- Time management
- Attention to detail
- Organizational skills
- Document control
- Problem-solving
- IT Skills
Certification
- (16/01/2009-08/07/2011) I completed a bachelor’s degree in information technology at Charles Sturt University (Sydney Campus) in 2011
- (16/03/2007-16/12/2008) Completed a two (2) year Diploma Course in Network Engineering at Australian College of Technology in Sydney
- Advanced level 2001
- G.C.E ordinary level 1998
- Certificate in food and beverage operations (restaurant and bar services)
REFERENCES
- Cristy, Nawarthne, The Manager (The star Sydney), 0438 636 686
- Nilam, Mohamad, Hotel Manager (The Branksome Hotel), 0412 146 859, Formally at Sydney Bayview Boulevard Hotel
INTERESTS
Listen to music, Making friends, Play cricket
DEMONSTRATED SKILLS AND ABILITIES
- Australian citizen
- Excellent communication skills and presentation skills
- Strong knowledge of food service and preparation
- Initiative, well organized, team player
- Keen, reliable, hardworking, professional
- Time management skills
- Solid customer service experience
- Computer literate
- Knowledge handling food and safety
- Ability to multitask, identify new business opportunities
- Available to commence work immediately
- Australian full drivers’ license
- Fair knowledge Fidelio and Micros
- RSA Certificate
- Fair knowledge of health and safety
Timeline
Customer Service Representative
BP Preston
05.2018 - Current
F & B ATTENDENT
Novotel Darling Harbor
08.2016 - 07.2018
Team Leader
Hotel Sydney Bayview Boulevard
02.2013 - 01.2014
F&B attendant
Swiss Grand Hotel in Bondi
02.2007 - 07.2008
Customer Service Representative
Sri Lankan Airlines
05.2005 - 02.2007
Bachelors In I - information Technology
Charles Sturt University
Diploma - Network Engineering
Australian Collage of Technology
Foundation and Diploma -
La Trobe University