Bhawin Patel
Kellyville,Australia
Summary
Dedicated retail professional with a history of meeting company goals utilizing consistent and organised practices. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand. leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Uses independent decision-making skills and sound judgment to positively impact the company's success.
Overview
23
23
years of professional experience
Work History
Operations Manager
The Good Guys
Castle Hill, NSW
05.2022 - Current
- Managed all aspects of operational and financial of accounts Payable and Receivable.
- Established and managed effective warehousing and inventory management process and systems, ensuring optimal space management, product levels and handling.
- Streamlined monthly, quarterly and yearly audits, effectively reducing financial discrepancies and risks.
- Contributed to leadership team for implementing company policies and procedures.
- Contribute to financial performance through profitable sales, inventory management and controllable expenses, including labour management.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Developed effective process and systems to ensure quality records management and data integrity.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
- Build and maintain effective working relationships with internal and external stakeholders.
Store Manager
The Good Guys
Auburn, NSW
12.2021 - 05.2022
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Develop knowledge and set expectations to ensure all activities meet compliance and legislative requirements, with particular emphasis on Consumer Law and Safety.
- Establish appropriate governance and management controls to ensure alignment of store activities with core policy and standard operating procedures.
Sales Manager
The Good Guys
Castle Hill & Penrith
09.2017 - 12.2021
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Commercial Sales Manager
The Good Guys
Castle Hill, NSW
01.2009 - 08.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Facilitated business by implementing practical networking techniques.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and and nearby cooperate businesses.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Customer Service Sales Specialist/Administrative Specialist
The Good Guys
Castle Hill, NSW
08.2002 - 01.2009
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Negotiated prices, terms of sales and service agreements.
Education
Diploma of Management -
Performance Partners Consulting
Sydney, NSW12.2013
Certificate III in Retail -
Performance Partners Consulting
Sydney, NSW12.2013
Bachelor of Commerce - Accounting And Business Law
University of New South Wales
Sydney, NSW12.2002
Skills
- Business development and revenue generation
- Inventory management
- Operational strategy
- Financial management
- Performance evaluation
- Revenue forecasting
- Problem solving
- Decision making
- Market penetration
- Management
- Forecasting and scheduling
- Data analysis
- Goal attainment
- Planning and implementation
- Purchasing and planning
- Cost analysis and savings
- Profit and loss management
- Process improvement
- Customer relations
- Effective communication skills
- Problem resolution
Timeline
Operations Manager
The Good Guys
05.2022 - Current
Store Manager
The Good Guys
12.2021 - 05.2022
Sales Manager
The Good Guys
09.2017 - 12.2021
Commercial Sales Manager
The Good Guys
01.2009 - 08.2017
Customer Service Sales Specialist/Administrative Specialist
The Good Guys
08.2002 - 01.2009
Diploma of Management -
Performance Partners Consulting
Certificate III in Retail -
Performance Partners Consulting
Bachelor of Commerce - Accounting And Business Law
University of New South Wales
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