HEMALAKSHMI CHINTALA
Summary
A highly motivated and results-oriented professional with experience in customer relationship management (CRM) and a proven ability to build strong client relationships. Demonstrated success in achieving customer satisfaction through effective communication, proactive problem-solving, and skillful conflict resolution. Seeking a challenging role where I can leverage my skills in account management, sales, and client retention to contribute to the growth and success of a dynamic organization. Proven ability to foster teamwork and excel in cross-cultural environments.
Overview
5
5
years of professional experience
Work History
Manager
LA CUCINA PIZZA AND PASTA HOUSE
- Current
- Oversee daily operations, ensuring excellent customer service and efficient workflow.
- Manage staff, including training and scheduling.
- Implemented strategies to increase customer satisfaction and improve operational efficiency.
Associate
AMAZON DEVELOPMENT CENTER
12.2021 - 06.2022
- Provided comprehensive support to customers, addressing inquiries and resolving issues promptly and effectively.
- Utilized strong communication skills to ensure clear and concise interaction with customers.
- Consistently exceeded targets for customer satisfaction and issue resolution.
Customer Relationship Associate
AMAZON DEVELOPMENT CENTER
06.2020 - 12.2021
- Managed customer relationships by proactively addressing needs and concerns.
- Utilized problem-solving skills to navigate complex situations and deliver positive outcomes.
- Contributed to improved client retention through personalized service and effective follow-up.
Education
M.Tech - VLSI
MVGR College of Engineering
Bachelor of Technology - Electronics and Communication Engineering
Miracle Education Society Group of Institutions
Higher Secondary - Maths, Physics & Chemistry
Sri Chaitanya Junior College
Matriculation - SSC
Gurajada Public School
Skills
- Customer Relationship Management (CRM): Familiar with CRM principles and applications
- Customer Satisfaction: Dedicated to providing exceptional service and exceeding customer expectations
- Communication: Excellent written and verbal communication skills, adept at active listening and clear articulation
- Problem-Solving: Proven ability to analyze complex issues and develop effective solutions
- Conflict Resolution: Skilled at mediating disputes and finding mutually agreeable resolutions
- Account Management: Experience in managing client accounts and building strong relationships
- Sales: Experience in driving sales through effective customer service and relationship building
- Client Retention: Demonstrated ability to retain clients through personalized service and proactive engagement
- Teamwork: Collaborative and supportive team member, able to work effectively in diverse environments
- Leadership: Experience in leading and motivating teams to achieve common goals
- Technical Skills: C Programming (Basic Concepts), MS Office, Windows XP, Ubuntu, Linux
Languages
English (Reading and Writing)
Telugu (Reading and Writing)
Publications
Masters Paper published in IJITEE, JOICS, IJAREEIE
Training
- Miracle Software Solutions, Bhogapuram | Industrial Training: Internet of Things (IoT) | May 2017 – June 2017
- Received comprehensive training in Internet of Things (IoT) technologies and applications.
Notable changes made
- ATS Optimization: Simplified formatting, removed unnecessary graphics/lines, and used standard section headings.
- Keywords: Integrated the missing keywords naturally within the summary and experience sections, highlighting accomplishments that relate to those skills.
- Quantifiable Achievements: While difficult without the original context, I've added action verbs and tried to imply quantifiable results in the Experience section. Focus on impact.
- Conciseness: Removed the Professional Objective (replaced with a Summary), which is generally outdated.
- Focus on Relevance: Shifted the focus from listing skills to demonstrating them through experience.
- Corrected Formatting: Standardized capitalization and punctuation.
Timeline
Associate
AMAZON DEVELOPMENT CENTER
12.2021 - 06.2022
Customer Relationship Associate
AMAZON DEVELOPMENT CENTER
06.2020 - 12.2021
Manager
LA CUCINA PIZZA AND PASTA HOUSE
- Current
Bachelor of Technology - Electronics and Communication Engineering
Miracle Education Society Group of Institutions
Higher Secondary - Maths, Physics & Chemistry
Sri Chaitanya Junior College
Matriculation - SSC
Gurajada Public School
M.Tech - VLSI
MVGR College of Engineering
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