Summary
Overview
Work History
Education
Skills
Timeline
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HEMAN SHRESTHA

Adelaide,SA

Summary

[Available to work full time with no restriction on working hours] PERSONAL PROFILE A confident individual with high attention to detail, good IT knowledge, and problem-solving skills. An enthusiastic, friendly, sincere person who possesses good analytical judgement, and will fully support colleagues in times of pressure. Seeking a challenging career opportunity at the Service Desk which demands the best of my professional ability in terms of technical and analytical skills which enables me to broaden and enhance my current skill set and knowledge.

Overview

6
6
years of professional experience

Work History

Junior IT Analyst

AID properties pty ltd
01.2023 - Current
  • Assist in diagnosing and resolving software-related problems, including real estate-specific software applications
  • Help manage and maintain databases containing property listings, client information, and other real estate data
  • Assist in maintaining and updating the company’s IT systems, workstations, and networking equipment
  • Escalate unresolved tickets to the next level of support personnel via the Freshdesk Ticketing System
  • Help monitor and report on potential security risks and vulnerabilities inthecompany’s IT infrastructure
  • Participate in data backup and recovery processes to ensure the company’s critical information is protected.
  • Managed over 50 customer calls per day.
  • Provided administrative support to senior analysts and department professionals

IT HELPDESK SUPPORT

Willows Institute
09.2022 - 12.2022
  • Managing IT support requests over the phone, via email, or in person
  • Manage accounts for the employee through the Active directory
  • Basic Office 365 administration including setting up email forwarding, and mailbox delegation
  • Handle issues with Window troubleshooting (blue screen of death, password recovery, system recovery, network outages)
  • Install/configure software & computers for users and network devices
  • Assign appropriate file/folder permission to the staff
  • Set up meeting room including Skype and Zoom Meetings
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Occasional Onsite Work
  • Participate in rostered after-hours support
  • Configured hardware, devices, and software to set up work stations for employees

Houseman

Pullman Hotel
05.2017 - 11.2021
  • Proven ability to serve customers quickly and efficiently, registering zero complaints during my tenure
  • Answered phone calls / responded to customer enquiries
  • Helped with stock refilling and merchandising to maximize sales
  • Supported as General Admin: invoicing, stationery orders, data entry
  • SOFT SKILLS
  • Customer skills:
  • Provided customers with friendly and efficient service
  • Resolved customer queries and complaints effectively via phone or in person
  • Helped them to choose and locate products
  • Teamwork skills:
  • Encouraged team members by setting an example of hard work
  • Shared workload to help team members do their job effectively
  • Attention to detail:
  • Monitored the quality of products on display and ensured work is done correctly and on time
  • Interpersonal skills:
  • Able to get along with team members regardless of their backgrounds
  • Worked under the supervision of more than one person
  • Communicated issues within the team.
  • Filed maintenance work order forms to notify maintenance of needed repairs.

Education

BACHELOR OF INFORMATION TECHNOLOGY -

FEDERATION UNIVERSITY
Sydney, NSW
2020

Skills

  • TECHNICAL SKILLS
  • Windows Server – AD DS, DNS, DHCP, GROUP POLICY, User Management
  • Microsoft Azure – Active Directory, virtualization, resource management
  • Networking – Basic Knowledge of Routing, Network Designing, Cabling, and VPN
  • Office 365 Administration - Exchange-mail, Team, Skype for business, One Drive, Access
  • IT ticketing system - Freshdesk, Zendesk
  • Hardware - Routers, switches, servers
  • Virtual systems - ESXi 65
  • Backup software - Veeam backup for servers and cloudally for Microsoft 365 backup and replication
  • Servers - File and print server, Application Server, Windows Server
  • IP telephony - 3CX

Timeline

Junior IT Analyst

AID properties pty ltd
01.2023 - Current

IT HELPDESK SUPPORT

Willows Institute
09.2022 - 12.2022

Houseman

Pullman Hotel
05.2017 - 11.2021

BACHELOR OF INFORMATION TECHNOLOGY -

FEDERATION UNIVERSITY

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HEMAN SHRESTHA