Hemang Thaker
Sydney,NSW
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Bottelmart Waramanga
Canberra, 2611
02.2020 - 08.2024
- Recruited, trained and managed a team of 20+ employees.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Developed and maintained store policies and procedures.
- Coordinated stock replenishment processes as needed based on sales trends.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Service Desk Officer
NTT Communications ICT Solutions
Sydney, 2000
01.2011 - 06.2015
- Documented all daily activities into logbook for future reference purposes.
- Performed troubleshooting for server, network connectivity problems with LAN, WAN components.
- Tracked inventory of IT assets including laptops, desktops and peripherals.
- Answered incoming calls and emails from customers, providing technical assistance and troubleshooting service related issues.
- Assisted in the installation of new hardware, software and systems when required.
- Diagnosed and resolved customer's technical problems via telephone or remotely.
- Maintained accurate records of customer interactions, inquiries, complaints and resolutions within ticketing system.
- Monitored performance of servers and networks to ensure optimal functioning at all times.
- Performed system maintenance tasks such as patch management, antivirus updates.
- Escalated unresolved issues to appropriate internal teams as needed.
Education
Master of Information Technology - Network And System Administration
Charles Sturt University
Darlinghurst, NSW02-2011
Bachelor of Information Technology - Network And System Administration
Charles Sturt University
Darlinghurst, NSW06-2009
Skills
- Performance monitoring
- Promotional planning
- Budget leadership
- Recruitment and hiring
- Sales growth
- Documentation expertise
- Friendly and outgoing
- Problem-solving
- Technology proficiency
- Decision-making
- Highly motivated
- Retail operations
Languages
English
Professional
Hindi
Professional
Certification
- CCNA
- JNCIA
Timeline
Retail Store Manager
Bottelmart Waramanga
02.2020 - 08.2024
Service Desk Officer
NTT Communications ICT Solutions
01.2011 - 06.2015
Master of Information Technology - Network And System Administration
Charles Sturt University
Bachelor of Information Technology - Network And System Administration
Charles Sturt University
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