Hemanshi Nimavat

Dedicated client service representative with over 5 years of experience seeking an opportunity to deliver timely, high-quality, and organized work. Currently working as an Outsource Customer Service Officer in the Lodge and Pay Department (LAP) of the Australian Taxation Office, excelling in a dynamic, client-focused environment. Committed to the ATO's client-oriented approach, treating everyone with respect and dignity while striving to understand their unique circumstances. Keen to apply skills for the position of Service Delivery/Debt Collection Officer, with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. An effective team collaborator, adaptable to changing needs and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.

• Ability to deliver professional and courteous customer service by addressing inquiries, resolving problems, and managing escalated issues.
• Committed to continuous professional development and possess a strong aptitude for rapidly acquiring new skills.
• Demonstrate exceptional organizational efficiency and adept at meeting deadlines while effectively adapting to change.
• Proven ability to interpret, apply, and review relevant policies, procedures, and legislation with precision.
• Cultivate a collaborative environment that encourages teamwork across departments, providing mentorship and leading by example.
• Establish strong working relationships with internal and external stakeholders, as well as colleagues and staff at all levels.
• Ability to take ownership, apply sound judgment, and make informed decisions.
• Thrive in a flexible environment and adapt to address both immediate and future challenges.