Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Hemanta Kumar Shrestha

Hemanta Kumar Shrestha

1 Dora St, Hurstville,NSW

Summary

Experienced in the hospitality industry, constantly seeking new challenges to enhance skills and drive motivation. Meticulous Assistant Night Manager with a strong background in guest service environments. Excels in providing exceptional listening skills, adaptability, energy, and a customer-oriented approach. Dedication lies in delivering quality service and consistently exceeding expectations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Night Manager

Parkroyal Hotel
06.2024 - Current
  • Coordinated with other departments to ensure seamless transitions between shifts so that guests consistently received excellent service around the clock.
  • Enhanced guest satisfaction by promptly addressing concerns and resolving issues during night shifts.
  • Managed night audit procedures, verifying accuracy of financial transactions and identifying discrepancies for resolution.
  • Ensured safety and security of guests, employees, and property by monitoring surveillance systems and conducting routine patrols throughout the premises.

Swiss Service Agent & Guest Service Agent

Swissotel Syndey
09.2023 - 06.2024
  • Assisting Guest with request and creating memorable experiences via phone call or email exchange interaction
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.

Marketing Assistant

M Rai Distribution Pty. Ltd.
03.2019 - 09.2023

Housekeeping Assistant

Metro Apartments on Darling Harbour
05.2020 - 04.2021

Kitchen Assistant

Rustic Ribs
09.2019 - 04.2020

Hospitality Administrator

SK Ventures
06.2018 - 01.2019

Front Office Supervisor

Traditional Comfort Boutique Hotel
02.2016 - 06.2018

Event Supervisor

Manakamana Aastha Catering
07.2015 - 01.2016

Floor Staff

Manakamana Aastha Catering
01.2012 - 12.2015

Industrial Training

Genting Grand
01.2015 - 07.2015

Kitchen Assistant

Hotel Annapurna
01.2014 - 10.2014

Floor Staff

Taishan Hotel
01.2011 - 01.2012

Education

Master of Hospitality Management -

ICMS
02.2022

Bachelor in Hotel Management -

IST College
01.2016

Food Preparation and Control -

Raman Manpower Training Centre P. Ltd.
01.2010

Skills

  • Proficient in MS Office (MS Word, MS Excel, Power Point)
  • Outlook
  • Knowledge of OPERA - PMS
  • Problem Solving
  • Strong Work Ethic
  • Time Management
  • Critical Thinking
  • Customer service focus
  • Employee Training

Certification

  • Full Australian Driving Licence
  • National Police Check
  • RSAT (Responsible Supply of Alcohol)
  • RSA (Responsible Service of Alcohol)

Languages

English
Hindi
Nepali

Timeline

Assistant Night Manager

Parkroyal Hotel
06.2024 - Current

Swiss Service Agent & Guest Service Agent

Swissotel Syndey
09.2023 - 06.2024

Housekeeping Assistant

Metro Apartments on Darling Harbour
05.2020 - 04.2021

Kitchen Assistant

Rustic Ribs
09.2019 - 04.2020

Marketing Assistant

M Rai Distribution Pty. Ltd.
03.2019 - 09.2023

Hospitality Administrator

SK Ventures
06.2018 - 01.2019

Front Office Supervisor

Traditional Comfort Boutique Hotel
02.2016 - 06.2018

Event Supervisor

Manakamana Aastha Catering
07.2015 - 01.2016

Industrial Training

Genting Grand
01.2015 - 07.2015

Kitchen Assistant

Hotel Annapurna
01.2014 - 10.2014

Floor Staff

Manakamana Aastha Catering
01.2012 - 12.2015

Floor Staff

Taishan Hotel
01.2011 - 01.2012

Bachelor in Hotel Management -

IST College

Food Preparation and Control -

Raman Manpower Training Centre P. Ltd.

Master of Hospitality Management -

ICMS

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Hemanta Kumar Shrestha