Hemanth Ravi

• Developed and implemented a sales incentive program that improved employee motivation.
• Managed inventory control, cash control, and store opening and closing procedures.
• Established and maintained relationships with key accounts, resulting in a increase in customer loyalty and retention.
• Analyzed customer data to identify buying patterns and trends, resulting in increase in customer engagement.
• Developed and implemented a pricing strategy that increased profits.
• Streamlined the accounts payable and receivable process, resulting in a reduction in payment processing time.
• Developed policies and procedures to improve efficiency and reduce costs.
• Evaluated and recommended changes to existing tax strategies to minimize the company’s overall tax burden.
• Reconciled accounts regularly to ensure accuracy and identified and resolved discrepancies in a timely manner.
• Developed and maintained financial reports and dashboards to inform management decision-making.
• Developed strong client relationships for repeat business and increased referrals. Managing 450-500 customers a day physically and answering 30 incoming calls, and emails per day.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Approved regular payroll submissions for employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

• Greeted customers in a friendly and professional manner.
• Recommended tax strategies to minimize clients’ tax liabilities and increase their after-tax income.
• Developed and implemented a tax management strategy that minimized client tax liabilities.
• Analyzed complex tax documents and prepared accurate tax returns for the company.
• Prepared and submitted required tax documents, including sales tax and payroll tax filings.
• Developed a tax strategy that resulted in a reduction in the corporate tax liability.
• Evaluated and recommended changes to existing tax strategies to minimize the company’s overall tax burden.
• Utilized tax software to prepare returns and meet deadlines.
• Streamlined tax preparation process for increased efficiency and accuracy.
• Addressing 50 incoming calls and emails replying back promptly.
• Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.

• Developed and implemented a customer relationship management system that increased customer retention.
• Maintained accurate inventory records, ensuring that products were available in a timely manner.
• Assisted with the development of new products and services, resulting in increase in customer satisfaction.
• Developed and implemented a marketing strategy that increased brand awareness.
• Created and managed budgets for marketing campaigns, resulting in a increase in sales.
• Assisted with payroll processing, including verifying and entering employee time sheets.
• Created and distributed weekly operational updates to keep employees informed of changes and progress.
• Tracked, monitored, and followed up on all customer inquiries in a timely manner.
• Maintained a professional and friendly demeanor when interacting with customers and colleagues.
• Monitored and responded to 50 emails and other correspondence promptly and answering incoming calls..
• Processed transactions accurately while maintaining a high level of customer service.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Collaborated with team members to achieve a cohesive and efficient store environment.

Distinction in Business & Corporate Law, Business Decisions.