Hemantha Senanayakalage
Epping,Australia
Summary
Unconventional Software Engineer valued for driving consistency and quality throughout all phases of software development projects. Committed to producing high-quality, user-friendly, scalable, and bug-free software. Skilled with data structures, object-oriented concepts, and design patterns. Highly skilled Service Desk Officer with strong background in providing top-notch technical support. Known for effective problem-solving and customer service skills, combined with ability to manage multiple tasks simultaneously. Successfully improved workflow efficiency and user satisfaction in previous roles, demonstrating solid communication skills and technical knowledge. Committed to maintaining up-to-date IT skills and industry knowledge.
Overview
13
13
years of professional experience
Work History
Information Technology Service Desk Officer
JCP Group Pvt LTD
Campbellfield, VIC
09.2020 - Current
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Performed system maintenance tasks such as patch management, antivirus updates.
- Attended regular training sessions to stay up-to-date on industry trends and best practices.
- Responded to requests for emergency services outside normal working hours if necessary.
- Provided remote support to end-users on various software applications, hardware and network related incidents.
- Answered incoming calls and emails from customers, providing technical assistance and troubleshooting service related issues.
- Assisted with developing training materials and conducting user training sessions for new technologies.
- Collaborated with other departments to resolve cross-functional issues.
- Collected, analyzed and reported on data for use in operational planning.
- Diagnosed and resolved customer's technical problems via telephone or remotely.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Assisted in the installation of new hardware, software and systems when required.
- Oversaw daily performance of computer systems.
- Installed, configured and maintained operating systems on workstations and servers.
Senior Solutions Developer
John Keells Computer Services
Colombo, Sri Lanka
06.2012 - 07.2017
- Company Overview: Zhara HS is a web-based Hospitality Suite from John Keells Computer Services, which consists of CRS (Central Reservations), PMS (Property Management), and IBE (Internet Booking Engine), geared for hotels
- Zhara HS supports SAAS via multi-tenancy on cloud infrastructure
- Involved in full SDLC of All the parts of the Zhara HS web application product, including Hotel commerce, Zhara Gateway, and Touch POS
- Involved in Code Review activities with Sonar plugin
- Involved in developing key futures of Zhara HS web application, including reservation, Maintenance, Marketing, Reports, POS system, etc
- Contributed to UAT server's setup and maintenance (JBoss AS/Linux)
- Carried out production releases for all the clients with all the products
- Providing customer support 24x7 and attaining technical support
- Was the primary person handling all the POS systems in John Keells Hotels, Fort Hotels, and various other hotels
- This included conducting technical support for POS, training juniors for managing the POS system, architecting functionalities according to new requirements
- Documented technical specifications and project testing methods for future reference and other assignments
- Coordinated system installations, testing and code corrections
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes
- Zhara HS is a web-based Hospitality Suite from John Keells Computer Services, which consists of CRS (Central Reservations), PMS (Property Management), and IBE (Internet Booking Engine), geared for hotels
- Zhara HS supports SAAS via multi-tenancy on cloud infrastructure
Software Engineer
Light & Hard Engineers Pvt Ltd
Gothatuwa, Sri Lanka
11.2011 - 07.2012
- Analyzed solutions and coding fixes for software problems
- Recommended key updates to system software based on performance data, user feedback, and integrated software enhancements
- Installed, configured, and tested software applications and database technologies to optimize the efficiency of solutions
- Developed proofs of concept for creative new solutions
- Wrote cross-platform software for serviceability components and exported system performance counters
- Documented technical specifications and project testing methods for future reference and other assignments
- Performed functional, non-functional, regression, and performance tests for updated systems
- Established hosting for each website and completed the go-live process by uploading sites to the hosting account
- Implemented and tested enhancement feature requests to improve product functionality and extend performance
- Developed production, test, and beta websites using various software programs
- Coordinated system installations, testing and code corrections
- Designed user-friendly software interfaces to simplify overall management
Education
Master of Information Technology - Software Design & Development
Charles Sturt University
Melbourne, Australia01.2020
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology
01.2012
Skills
- JAVA EE
- Web Services
- SOAP/XML
- Java
- Java EE
- Spring
- Struts
- Hibernate
- SQL
- HTML
- CSS
- JavaScript
- AJAX
- JQuery
- Eclipse
- JBoss AS
- Apache
- Linux
- Automation
- Marketing
- Technical support
- Agile development methodologies
- Interface design and implementation
- Scrum
- Testing and deployment
- SDLC processes
- Testing and debugging
- Design and development
- JIRA
- Cross-functional teamwork
- Incident management
- Ticketing system experience
- Documentation
- Networks
- ITIL framework
- Application support
- Computer maintenance
- Agile methodology
- Interpersonal skills
- SLA management
- Microsoft active directory
References
References available upon request.
Timeline
Information Technology Service Desk Officer
JCP Group Pvt LTD
09.2020 - Current
Senior Solutions Developer
John Keells Computer Services
06.2012 - 07.2017
Software Engineer
Light & Hard Engineers Pvt Ltd
11.2011 - 07.2012
Master of Information Technology - Software Design & Development
Charles Sturt University
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology
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