Hemendar Adapa

Strategized and led number of initiatives ranging up to 40mil of technology budgets and teams of 100+ people:

AI for Relationship Managers: Strategy and Consultation to discovery of introducing AI solutions to Relationship Managers

Technology Simplification Program: An enterprise wide program to reduce the physical foot print and leverage new age cloud architectures and solutions

• Migrating applications to cloud with an aim to enable futuristic platforms for businesses to scale
• Exiting Physical Data Centres to achieve optimal value for ANZ businesses
• Successfully led in migrating 65% of Australia Retail and Commercial Applications to cloud

CRM using Salesforce: A divisional CRM to streamline banker journeys in end to end managing customer relations

• Establish CRM strategy and solution to commercial bankers and mobile lenders
• Enterprise Complaints Management using Salesforce, A new enterprise offering to significantly uplift customer and banker experience by integrating software as service salesforce offering to ANZ enterprise
• End to end managed material aspects of CPS231 with the regulator(APRA)
• Manage change with customer operations and contact centres

ANZ Enterprise Collections using PowerCurve: Led the implementation of a new strategic customer based collections platform for all retail portfolios

• Implemented Experian product Power Curve Collections on ANZ infrastructure
• Successfully migrated Personal Loans and Home Loans portfolios from legacy account level collections into the new PCC solution
• Manage change with customer operations and contact centres

Falcon for Digital: Led the implementation of a new fraud solution for digital customer transactions

• Highly complex solution with under 60mili second response times to ensure ANZ digital channels & retail customer service levels are uninterrupted

Enterprise Mobility: Led the implementation of a new digital platform for ANZ Bankers & Staff, Implemented enterprise apps for Commercial frontline users

Frontline Service Optimisation: A Corporate & Commercial Business solution for frontline, led the implementation of Commercial Customer Total Business Limits and Credit Risk Capital Segmentation Strategies

EStatements: New ePlatform to replace paper statements for Retail and Commercial customers

Establish COE's: Implement new delivery methodologies (waterfall & iterative) across COE’s and improve delivery efficiencies

• Led Delivery Management function for National Australia Bank, carrying full life cycle (FLCL) responsibility of NAB Core Systems
• I have led projects delivery and application support for Core Banking Applications (CAMS, CASB, LOIS, Account Services)
• Budget 23mil per year, Team Size: 135
• Delivery Services include Strategic planning, Project Delivery, Prioritization and Demand Management, Stakeholder management, Governance and Implementation of core-banking releases
• Support services include Incident Management, Problem Management, Service Request Management, Capacity Management, Availability Management services

• Design and Led IT Outsourcing engagement for NAB Core Banking Services
• Developed comprehensive transition plans for improved transition outcomes and stakeholder alignment.
• Coordinated resources and timelines for successful handovers in complex projects.
• Enhanced efficiency by implementing structured transition methodologies and frameworks.

• Undertook strategic study on BNZ core banking applications and rationalize IT assets for technology efficiencies
• Undertook strategic study on NAB Capital applications and rationalize IT assets for technology efficiencies

• Led and successfully implemented various projects using offshore delivery model
• Below are key initiatives:
• Regulatory: Anti Money Laundering, Basel II, KKG
• Products: Risk Based Pricing, Travel CASH & FlyAway Cards, Asset Finance
• GE Organization Re-branding
• Credit Risk, Retail Banking, Asset Finance, Customer Operations

• Project Managed Data warehouse streamlining initiative for GE Mexico and Cobol Conversion Remediation for Scotia Bank

• Project Managed Data warehouse streamlining initiative for GE Mexico and Cobol Conversion Remediation for Scotia Bank