Hemish Dharnikota
Hardware Dispatch Specialist
Yarrambat,VIC
Summary
Motivated and dependable professional with experience in telecommunications and customer-focused roles, now pursuing a career in Cyber Security. Currently completing a double degree in Business Analytics and Analysis and Cyber Security, with hands-on experience in hardware provisioning, process improvement and collaborative problem-solving. Brings strong analytical skills, attention to detail and a proactive approach to learning, making for a versatile candidate ready to support cyber risk and assurance functions.
Work History
Hardware Dispatch Specialist
More Telecom
10.2024 - Current
- Tested and configured modem hardware to ensure reliability and performance.
- Forecasted and managed stock levels and inventory to meet operational demands.
- Streamlined communication with clients to improve dispatch efficiency and service delivery.
- Provisioned and uplifted capabilities across phone systems, telephony hardware, VoIP technologies and voice communication products.
- Collaborated with internal teams, including retention, to resolve escalated customer concerns and logistical challenges, reducing disputes and turnover.
- Actively participated in staff training to stay current with industry best practices and emerging dispatch technologies.
Web Development Specialist
Freelance Work
10.2023 - 06.2024
- Designed and maintained functional websites for clients, ensuring user-friendly design and performance.
- Implemented SEO best practices and performance improvements, strengthening online presence.
- Collaborated directly with clients to translate business needs into technical solutions.
Event Planning Coordinator and Safety Officer
St Mary’s Football Club
04.2021 - 04.2024
- Coordinated logistics, finances and stock for club events.
- Ensured participant safety through first aid and risk oversight.
- Applied problem-solving and communication skills to ensure successful event delivery.
Customer Service Specialist
Plenty Views Driving Range
06.2020 - 08.2022
- Delivered consistent customer support in a high-volume environment.
- Resolved conflicts and de-escalated challenging situations.
- Contributed to team success through stock management and operational support.
Work Experience Candidate
Centre Com
11.2021 - 12.2021
- Assisted in computer system preparation and repair.
- Gained hands-on experience with technical troubleshooting and repair processes.
- Employed strong problem-solving skills and patience in handling complex technical tasks.
Education
Bachelor of Business Analytics and Analysis / Bachelor of Cyber Security (Double Degree) -
02.2028
High School Diploma -
11.2023
Skills
- Risk awareness and compliance mindset
- Strong communication and interpersonal skills
- Problem-solving and analytical thinking
- Team collaboration and adaptability
- Technical aptitude (modem hardware, VoIP, web development)
- First Aid (HLTAID011) and Safety Oversight
- Familiarity with cyber frameworks (ISO 27001, NIST) - growing knowledge
- First Aid and Safety Oversight
- Proficiency in Swimming Instruction and Physical Fitness
Certification
- CCNA (In Progress)
- First Aid & Lifeguarding Certificate
References
Available on request
Awards
- Consistent Academic Excellence (2019-2022)
- Computing DUX - 2022
- Duke of Edinburgh Award (2020)
- Tennis Championships - Singles & Doubles Winner (2019, 2021)
- Most Improved U18s Player, Watsonia Soccer Club (2022)
Hobbies
- Engaging in physical fitness activities, including boxing and personal training.
- Exploring the outdoors through hiking, reflecting a love for nature and endurance.
- Active participation in team sports such as soccer and tennis, demonstrating teamwork and strategic thinking.
- Working on developing solutions to analyse forex trading trends and automate prediction tasks.
Timeline
Hardware Dispatch Specialist - More Telecom
10.2024 - Current
Web Development Specialist - Freelance Work
10.2023 - 06.2024
Work Experience Candidate - Centre Com
11.2021 - 12.2021
Event Planning Coordinator and Safety Officer - St Mary’s Football Club
04.2021 - 04.2024
Customer Service Specialist - Plenty Views Driving Range
06.2020 - 08.2022
Swinburne University - Bachelor of Business Analytics and Analysis / Bachelor of Cyber Security (Double Degree),
St. Helena Secondary College - High School Diploma,