Hemlata Sharma
Melbourne,VIC
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
2
2
year of professional experience
3
3
Certification
Work History
Soul Origin Barista Trainer
Epping
03.2024 - Current
- Improved barista skills through one-on-one training sessions
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Handled cash and processed payments accurately to avoid errors.
- Promoted additional items with beverages, increasing store sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Garlic Boyz - All Rounder
Doreen
06.2023 - 04.2024
- Worked well in team setting, providing support and guidance
- Worked effectively in fast-paced environments with flexible hours across night, weekend and holiday shifts
- Skilled at working independently and collaboratively in team environment
- Proved successful working within tight deadlines and fast-paced environment
- Proven ability to learn quickly and adapt to new situations.
Bean Around Bakery And Cafe - Front of House Staff Member
Clifton Hill
05.2023 - 12.2023
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service
- Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Learned to prepare espresso beverages and improved latte art skills.
Education
Post Graduate - Business
UBSS
Flinders, VIC2025
Skills
- Coffee expertise
- Leadership experience
- POS System Operation
- Excellent communication skills, both verbal and written
- Health and safety compliance
- Active listener
- Exceptional customer service
- Friendly and outgoing
- Latte art
Certification
- Certified -CHC43015 Certificate IV in Ageing Support , Block learning - 26 January 2024.
- Criminal History check certificate - 10 September 2024
- NCC Certificate B- 10 September 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Soul Origin Barista Trainer
Epping
03.2024 - Current
Garlic Boyz - All Rounder
Doreen
06.2023 - 04.2024
Bean Around Bakery And Cafe - Front of House Staff Member
Clifton Hill
05.2023 - 12.2023
Post Graduate - Business
UBSS
- Certified -CHC43015 Certificate IV in Ageing Support , Block learning - 26 January 2024.
- Criminal History check certificate - 10 September 2024
- NCC Certificate B- 10 September 2021
- Area of expertise License - Timeframe
Similar Profiles
Hemlata SharmaHemlata Sharma
Soul Origin Barista Trainer at EppingSoul Origin Barista Trainer at Epping
Fanco PanFanco Pan
Restaurant Waiter at TwoJays EppingRestaurant Waiter at TwoJays Epping
Tyler HallTyler Hall
Substitute Teacher at Epping SAU OfficeSubstitute Teacher at Epping SAU Office