Hemraj Gurjar
Abu Dhabi,NSW
Summary
Dedicated food and beverage professional with a strong focus on team success, meticulous attention to detail, and exceptional organizational skills. Expertise in business requirements and specialized training in F&B and front office operations enable the delivery of outstanding customer service and enhancement of operational efficiency. A valuable asset to any service team.
Overview
12
12
years of professional experience
Work History
Assistant Manager (Front Office)
Emirates Palace Mandarin Oriental
2023.06 - Current
- Monitor and maintain the overall efficiency of FB operations in the EP Club
- Collaborate with the culinary team to create innovative and enticing dishes
- Conduct regular menu reviews and updates to ensure variety and seasonal offerings
- Suite and Club access guest Arrival and Departure Personalized Experience
- Manage the exclusive beach area reserved for VIP guests, ensuring it is well-maintained and organized
- Implement effective systems for inventory management, stock control, and cost optimization
- Foster a culture of exceptional customer service, emphasizing personalized attention and exceeding guest expectations
- Regularly interact with guests to build rapport, gather feedback, and identify areas for improvement
- Adhere to all health and safety regulations, ensuring the club lounge operates in accordance with local food and beverage laws
- Train colleagues in proper food handling, hygiene practices, and safety procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Achieved Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager Palace Operations
Emirates Palace Mandarin Oriental
2021.11 - 2023.05
- In-charge for delegations (FB, Front Office, Concierge)
- Introduced and implemented new setups and services as per Mandarin Oriental Hotel Group standards
- Palace Operations Departmental Trainer
- Established Palace Operations SOPs as per MOHG
- Handled challenging customers and clients to maintain excellent customer service
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Food Beverage Supervisor
Mandarin Oriental Jumeirah
2018.12 - 2021.10
- Supervised all areas of the restaurant to keep it clean and well-maintained
- Supervising day-to-day operations for In-Room Dining and Restaurants
- Departmental Trainer for In Room Dining Restaurant
- Payroll, and product costs
- Training development for talents, appreciation, establishes guidelines
- Certified Job Trainer and Group Training Techniques Trainer.
- Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
- Coordinated inventory for daily operations and special events.
- Streamlined beverage operations for increased efficiency and reduced waste by implementing effective inventory control systems.
- Coordinated special events and private parties successfully while maintaining excellent service standards during regular business hours.
- Enhanced customer satisfaction by efficiently managing beverage inventory and ensuring timely beverage service.
- Oversaw work of [Number] bartenders, beverage servers and bar attendants.
In Room Dining Supervisor
Four Seasons Resort Jumeirah
2014.09 - 2018.09
- Collaborated with hotel management to develop enticing menus tailored to guest preferences and dietary needs.
- Contributed to overall hotel success by actively participating in interdepartmental meetings and collaborations.
- Streamlined ordering process for increased efficiency by implementing a user-friendly digital system.
- Addressed guest complaints and concerns professionally, implementing solutions to ensure complete satisfaction.
- Oversaw scheduling of room service attendants, ensuring optimal staffing levels during peak hours and special events.
Banquet Server
Waldorf Astoria Dubai Palm, Jumeirah
2014.01 - 2014.09
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Banquet Restaurant Server
Fairmont Hotel Jaipur
2012.07 - 2013.12
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Education
Advanced Diploma of Hospitality Management -
Australian Skill Management Institute (ASMI)
India07.2023
Coursework
Move Ahead Graduate, Mandarin Oriental Hotel Group, 09/01/22, Present
Contacts
+971564586448, hssinghhemraj41@gmail.com
Workrights
Australia working rights
Residency
Permanent Resident (PR)
Personal Information
Relocation: Relocating to Australia in early 2025
Drivinglicense
Driving license, UAE and India
References
- Urvashi Lalchandani, YellowFish Coach, +61434742520, urvashi@yellowfishcoach.com
- June Silver, AHSR, +61451797708, june@hospitalityskills.me
Timeline
Assistant Manager (Front Office)
Emirates Palace Mandarin Oriental
2023.06 - Current
Assistant Manager Palace Operations
Emirates Palace Mandarin Oriental
2021.11 - 2023.05
Food Beverage Supervisor
Mandarin Oriental Jumeirah
2018.12 - 2021.10
In Room Dining Supervisor
Four Seasons Resort Jumeirah
2014.09 - 2018.09
Banquet Server
Waldorf Astoria Dubai Palm, Jumeirah
2014.01 - 2014.09
Banquet Restaurant Server
Fairmont Hotel Jaipur
2012.07 - 2013.12
Advanced Diploma of Hospitality Management -
Australian Skill Management Institute (ASMI)
Similar Profiles
Chorong ShinChorong Shin
Front Office Agent at Emirates Palace Mandarin Oriental Abu DhaniFront Office Agent at Emirates Palace Mandarin Oriental Abu Dhani
Nthabiseng Millicent Yasmin KundetheNthabiseng Millicent Yasmin Kundethe
Hostess at Emirates Palace Mandarin OrientalHostess at Emirates Palace Mandarin Oriental
Violet PrinceViolet Prince
Employee Engagement Trainee at Emirates Palace Mandarin OrientalEmployee Engagement Trainee at Emirates Palace Mandarin Oriental