Hena Faiz

• Interpreted spoken content during community events and meetings.
• Interpreted accurately during meetings, interviews and court proceedings.
• Facilitated communication between diverse community members and service providers.
• Assisted community members who are not proficient in English with accessing essential services.
• Assisted individuals with accessing health and social services effectively.
• Advised clients on available resources within the local community network.
• Educated clients on their rights within the context of the particular situation they were facing.
• Ensured accurate translation of cultural nuances in conversations.
• Demonstrated knowledge of local customs, beliefs, values, attitudes that may affect interpretation.
• Utilized active listening skills to interpret verbal communications accurately.
• Adapted quickly to changing situations while interpreting in various environments.
• Observed body language and other nonverbal cues while providing interpretation services.
• Established rapport with clients from diverse backgrounds.
• Collaborated with staff to enhance community outreach efforts and engagement.
• Developed strategies for effective communication across cultures.
• Followed ethical guidelines for interpreter practice set by state or national organizations.
• Adhered to professional codes of conduct when interpreting.
• Interpreted conference calls and other workplace communications in real-time.
• Proofread, edited and revised translated documents.
• Read legal documents, scientific articles or news reports and rewrote into specified language.
• Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
• Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.

• Managed leasing operations and tenant relations for diverse property portfolio.
• Coordinated maintenance requests and ensured timely resolutions for residents.
• Oversaw office administrative tasks, including scheduling and record-keeping.
• Processed rental applications and conducted tenant screenings efficiently.
• Maintained positive communication with landlords and vendors to address concerns.
• Managed daily operations of the office; coordinated meetings between staff members as needed.
• Created and processed rental agreements, lease renewals, notices to vacate, rent increases, evictions and other related paperwork.
• Received applications from prospective tenants; verified credit history and references before approving applications.
• Facilitated communication between landlords and owners and tenants by providing information about their rights under state laws.
• Provided administrative support including answering phones, filing documents and managing correspondence with clients and tenants.
• Handled tenant complaints, inquiries and requests regarding maintenance issues or rent payments in a timely manner.
• Ensured timely payment of invoices related to the upkeep of the property.
• Generated monthly reports on occupancy rates, delinquency rates, cash flow analysis and other performance metrics.
• Organized and maintained all tenant files, documents, and other records in accordance with company policy.
• Conducted regular property inspections to ensure compliance with safety regulations and local ordinances.
• Reviewed contracts submitted by vendors prior to approval by management team.
• Responded promptly to emails or phone calls from tenants regarding any issues that may arise.
• Coordinated with contractors for repairs, renovations or other services as needed.
• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Processed financial documents, contracts, expense reports and invoices.
• Created memos, letters and other documents, fostering internal and external communication.
• Explained company personnel policies, benefits and procedures to employees or job applicants.
• Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
• Worked with management team to improve workflows and eliminate unnecessary tasks.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
• Represented work unit at meetings or conferences to serve as liaison for requests or complaints.

Being the main communication between tenants who needed an understanding of the tenancy procedure due to language barriers

• Managed office operations to ensure efficient real estate transactions.
• Coordinated property listings and maintained updated databases for client access.
• Scheduled appointments and property showings for agents and clients.
• Responded to client inquiries, providing timely information and support.
• Organized files and documents, ensuring compliance with real estate regulations.
• Trained new staff on office procedures and software systems used in real estate operations.
• Provided general administrative support to staff members.
• Monitored emails, sorted mail and distributed correspondence accordingly.
• Performed data entry tasks into computer databases from paper documents.
• Answered incoming calls and responded to customer inquiries.
• Maintained filing system for important documents such as contracts and invoices.
• Ensured that all paperwork was completed accurately before submission deadlines.
• Checked office stock to determine supply levels and maintain inventory.
• Responded promptly to customer complaints in a professional manner.
• Followed up with customer accounts to resolve unpaid or past due accounts.
• Improved office organization by developing filing system and customer database protocols.
• Monitored payroll, credit card purchases and invoicing to prevent financial errors.
• Ensured compliance with health and safety regulations within the office environment.
• Served as the primary point of contact for external stakeholders, including clients and partners.
• Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
• Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
• Monitored budget expenditures and prepared financial reports for review by management.
• Maintained positive working relationship with fellow staff and management.
• Identified needs of customers promptly and efficiently.
• Assisted in preparing marketing materials for property promotions.
• Created presentations with Microsoft PowerPoint for management team members.
• Provided technical assistance with computer hardware and software issues when needed.