Hena Patel
Geelong,VIC
Summary
Reliable and hardworking professional with experience in customer service, administration support and retail operations across NSW and Victoria. Currently working as a Personal Shopper at Woolworths and experienced in data entry, phone communication and handling customer enquiries. Adaptable and organised, with the ability to work in fast-paced environments. Seeking an Admin Assistant, Real Estate Assistant or Customer Service role in Geelong.
Overview
6
6
years of professional experience
6045
6045
years of post-secondary education
Work History
Customer Service Representative
Woolworths
Geelong, Vic
08.2021 - Current
- Delivered exceptional customer service to enhance shopping experience.
- Resolved customer inquiries and complaints efficiently.
- Assisted customers with product selection and information.
- Pick and pack online customer orders with high accuracy
- Work across multiple departments: Personal Shopper, Front End, and Deli
- Provide friendly and professional customer service
- Handle cash register and EFTPOS transactions when required
- Meet strict time deadlines for online order dispatch
Assistant Administrator
Stromtech
Nowra
09.2023 - 12.2023
- Assisted with daily administrative tasks and office support
- Performed data entry with accuracy and attention to detail
- Answered and transferred phone calls professionally
- Responded to basic email enquiries
- Maintained and organised records
- Used internal company systems to process information
Sandwich Artist
Subway
Nowra, NSW
02.2023 - 07.2023
- Delivered professional customer service
- Managed cash handling and EFTPOS
- Maintained hygiene standards
Pick packer
Amazon
Melbourne, VIC
03.2020 - 05.2021
Education
NSW Assistant Real Estate Agent Certificate & Licence - NSW Assistant Real Estate
NREL
01.2023 - 06.2023
Bachelor of Science -
Sikkim manipal university
IndiaSecondary school -
Diploma of Engineering -
Parul university
IndiaSkills
- Outstanding customer service skills
- Increasing business sales
- Customer satisfaction
- Handling customers at rush hour
- Collecting payment for sold merchandise
- Using computer
- Using calculator
- Operating credit and debit card swipe machine
- Marketing new clothing brands
- Negotiating with customers
- Familiarity with latest trends in clothing
- Greeted and obtained information on customers' needs
- Showing ranges of clothing materials
- Selecting dresses as per customer's choice
- Convincing customers for a trial
- Accepting returned dresses
- Operating computerized sales tracking systems
- Updating sales transactions
- Assisting in taking clothing stock
- Selling seasonal clothes
- Informing customers upon new arrivals
References
Mayur Kapadia, Personal reference, +918200715517
English Proficiency
Excellent
Personal Information
- Available: Part time/casual
- Date of Birth: 10/11/90
- Gender: Female
Timeline
Assistant Administrator
Stromtech
09.2023 - 12.2023
Sandwich Artist
Subway
02.2023 - 07.2023
NSW Assistant Real Estate Agent Certificate & Licence - NSW Assistant Real Estate
NREL
01.2023 - 06.2023
Customer Service Representative
Woolworths
08.2021 - Current
Pick packer
Amazon
03.2020 - 05.2021
Bachelor of Science -
Sikkim manipal university
Secondary school -
Diploma of Engineering -
Parul university