Henco Müller
Bridgeman Downs,QLD
Summary
As a positive and hardworking individual, I consistently strive for excellence in every task. My clear and practical problem-solving approach ensures that I see tasks through to completion. With experience in sales, team management, and leadership, I've not only sold products but also provided tailored solutions for clients. I've professionally served the industrial market, working with products from companies like LiquiMix Australia, Stoncor/Flowcrete, BASF, and Technical Finishes in South Africa. I seek an opportunity to utilize my skills in a challenging working environment and become an asset to the organization where I work.
Overview
12
12
years of professional experience
Work History
Sales Manager floor coatings division
LiquiMix Pty Ltd
05.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Business development.
- Brand awareness.
Operations & Projects
HNA Projects Pty Ltd
06.2018 - 12.2022
- Managed multiple simultaneous projects through effective time management skills and prioritization techniques.
- Developed strong relationships with stakeholders to ensure alignment of goals and expectations.
- Met project deadlines without sacrificing application quality or workplace safety.
- Manage subcontractors.
Sales Manager
4 Floors
08.2016 - 06.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Business development.
- Resin floor application sales & quotations.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Customer Service Consultant
WÜRTH South Africa
05.2015 - 08.2016
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Grow customer base.
Head Golf & Teaching Professional
Morco Golf Solutions
01.2012 - 05.2015
- Handle golfers/customers in a professional manner.
- Manage pro shop, driving range and staff.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Project Management Professional Certificate -
Collage SA
01.2017
Project Management Basics Certificate -
Collage SA
01.2017
PGA Golf Professional -
Professional Golf Association of South Africa
01.2011
Golf Directorship Program Diploma -
Centurion Academy
01.2010
Senior Certificate - Fochville High School
12.2007
Skills
- Dependable and strong work ethic
- Time and project management
- Practical problem-solving
- Network and negotiate
- Analytical
- Absorb info in a timely manner
- Communication
- Customer relationships
- Concrete Preparation
- Epoxy & Polyurethane application
- Relationship Building
- Goals and performance
Personal Information
Title: Sales & Business Development
Languages
Afrikaans
English
Timeline
Sales Manager floor coatings division
LiquiMix Pty Ltd
05.2023 - Current
Operations & Projects
HNA Projects Pty Ltd
06.2018 - 12.2022
Sales Manager
4 Floors
08.2016 - 06.2018
Customer Service Consultant
WÜRTH South Africa
05.2015 - 08.2016
Head Golf & Teaching Professional
Morco Golf Solutions
01.2012 - 05.2015
Project Management Professional Certificate -
Collage SA
Project Management Basics Certificate -
Collage SA
PGA Golf Professional -
Professional Golf Association of South Africa
Golf Directorship Program Diploma -
Centurion Academy
Senior Certificate - Fochville High School