English
Hendri Martius Wijaya
Liverpool,NSW
Summary
Experienced Solution Architect with 10+ years of experience in designing and implementing scalable, secure, and cost-effective IT solutions. Specializing in customer engagement platforms, omnichannel solutions, and Micro Frontend frameworks to deliver modular, high-performance user experiences. Proficient in leveraging cloud platforms such as AWS, Azure, and Verint Hybrid-Cloud to architect resilient and efficient enterprise solutions. Adept at integrating multi-channel communication platforms and APIs to enhance customer engagement and business outcomes. A dedicated team player and leader with a passion for fostering synergy and achieving collective success in dynamic, agile environments.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Solution Architect
Verint
09.2021 - Current
- Designed and migrated omni-channel CRM from a legacy system to a modern web-based platform, enhancing operations and customer engagement for banking and insurance clients.
- Designed and implemented micro frontend architecture for insurance engagement platform, boosting team autonomy and integration.
- Designed and executed the migration of infrastructure to Kubernetes, improving performance, scalability, and maintainability.
- Designed innovative technical solutions for insurance digital marketing campaigns, increasing campaign effectiveness by 30%.
- Designed cloud-native solutions on AWS and Azure, aligning with business goals and compliance standards.
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
Technical Lead
IAG
08.2020 - Current
- Reduced project delivery times by effectively prioritizing tasks and delegating responsibilities among team.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Led team of developers to successfully deliver high-quality software projects on time and within budget constraints.
- Mentored junior developers, providing guidance and support to accelerate their professional growth.
Senior Technical Consultant
Verint
01.2017 - 09.2021
- Engineered robust knowledge management system for Brisbane's government applications, significantly improving ease of information retrieval.
- Increased client trust and maintained long-term relationships through exceptional communication and problem-solving skills.
- Implemented customized solutions, resulting in improved system efficiency and client satisfaction.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Technical Consultant
Verint
03.2015 - 01.2017
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to role of Technical Consultant.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
- Developed technical requirement documentation for new software products.
Education
Master of Information Technology - Information Technology
University of Indonesia
Indonesia01-2014
Bachelor of Science - Information Technology
University of Bandar Lampung
Lampung, Indonesia01-2011
Skills
- Customer Engagement Platforms: Verint IVA Studio, IAG Orbit CRM, Salesforce
- Channel-Specific Expertise: Verint IVA, Cisco Finesse, CXOne Nice, AWS, Modica
- Cloud Platforms: AWS (Certified Solutions Architect), Microsoft Azure, Verint Open Platforms
- Architecture Frameworks: TOGAF, Microservices, Serverless, Micro Frontend
- Programming Languages: Node JS, React JS, Java, JavaScript, Verint CDK
- Other Skills: Agile methodologies, Enterprise architecture design, Security and compliance
Accomplishments
IAG Digital | Insurance Self-Service Portal
- Led the delivery of multiple Insurance business campaign and design improved user-experience for policy quote and purchase using leading web (React JS) and marketing (Adobe) technologies.
- Introduced secure architecture for IAG Insurance customer using leading market user authentication and authorization such as ISAM and OKTA.
- Directed the design and implementation of a omni-channel platform integrating email, SMS, and chat for a robust and ease of use for IAG agency staff.
- Architected solution and infrastructure to achieve multiple migration towards customized channel in IAG with channel leading vendors such as Cisco, CXOne and Salesforce.
- Design the foundation system and infrastructure architecture and oversee all the migration towards cloud based platform such as AWS and Azure.
- Introduced cost and resource effective solutions using Kubernetes dockerized container.
- Deliver project development of Channel integrated Customer Identification for Suncorp Staff portal as part of highly expert technical consultant team.
- End to end development and live maintenance of Knowledge Management from legacy LAGAN system to Oracle KM.
- Designed and implemented for knowledge management content tags relationship for multiple alerting system.
- Developed Verint Knowledge Management application with Verint rule engine language detection.
- Oversaw the development of a secure money transfer portal with integrated and secure payment with 3rd party payment provider such as Visa, MasterCard, and PayPal, driving team accountability and delivering on time and within budget.
Affiliations
- Enterprise Architecture Association
Certification
- TOGAF 9 Certification – The Open Group Architecture Framework by The Open Group.
- AWS Certified Solutions Architect – Associate - Amazon Web Services.
- Professional Scrum Master Certification (PSM)- Scrum.Org
- IBM Certified Solution Designer - Object Oriented Analysis and Design, vUML 2
- IBM Certified Deployment Professional - Rational RequisitePro
Software
Bahasa Indonesia
Timeline
Solution Architect
Verint
09.2021 - Current
Technical Lead
IAG
08.2020 - Current
Senior Technical Consultant
Verint
01.2017 - 09.2021
Technical Consultant
Verint
03.2015 - 01.2017
Master of Information Technology - Information Technology
University of Indonesia
Bachelor of Science - Information Technology
University of Bandar Lampung
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