Heng Thouk
Maribyrnong,VIC
Summary
Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style.
Overview
6
6
years of professional experience
Work History
Supervisor/Team Leader
Uniqlo Docklands
Melbourne , VIC
04.2021 - Current
- My main responsibility is to train staff, manage stock, hit business KPIs, manage cash, and use strategies to maximize sales.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
BACK OF THE HOUSE ASSISTANT
THE PLOUGH HOTEL
Melbourne , VIC
10.2019 - 10.2019
- My responsibilities were to prepare ingredients as efficiently, properly, and at the highest quality possible
- Such as portioning puree.
- Assisted in the upkeep and maintenance of the house, including dusting, vacuuming, mopping floors, and cleaning bathrooms.
- Prepared and cooked a variety of meats, seafood, poultry, vegetables, and other food items in broilers, ovens, grills, fryers, and a variety of other kitchen equipment.
WAITER
CHAIN CHAIN HOTPOT
FOOTSCRAY, VIC
04.2018 - 07.2018
- Greeted guests and answered questions about menu items.
- Provided excellent customer service to ensure repeat customers.
- Took orders from patrons accurately and efficiently.
- Brought food and beverages to tables in a timely manner.
STOCK STACKER
LISA FRESH FRUIT & VEGETABLES FOOTSCRAY MARKET
Footscray, VIC
11.2017 - 12.2017
- Received, stored and replenished merchandise in an organized manner.
- Maintained safe working environment by adhering to safety protocols and procedures.
- Organized inventory shelves for efficient storage of goods.
Education
Bachelor of Business - Economic And Finance
Royal Melbourne Institute of Technology
11-2023
Diploma of Commerce -
Royal Melbourne Institute of Technology
01.2021
Graduated High School -
Footscray High School
01.2019
Graduated Primary School -
New gateway international school
01.2013
Skills
- Operations Management
- Staff Training and Development
- Schedule development
- Goal-Oriented
- Budgeting and financial management
- Sales strategy development
- Goal Setting and Achievement
- Flexible Work Schedule
- Analyzing Profitability
- Time management abilities
- Excel
- Word
Accomplishments
- Academic Award for overall performance 2014
- Academic Award for overall performance 2015
- EAL Excellence Award 2016
- Japanese Excellence Award 2017
- Hospitality Award 2018
- Hospitality Excellence Award 2019
Languages
English
Professional
Khmer
Native/ Bilingual
Chinese (Mandarin)
Limited
Japanese
Limited
References
References available upon request.
Timeline
Supervisor/Team Leader
Uniqlo Docklands
04.2021 - Current
BACK OF THE HOUSE ASSISTANT
THE PLOUGH HOTEL
10.2019 - 10.2019
WAITER
CHAIN CHAIN HOTPOT
04.2018 - 07.2018
STOCK STACKER
LISA FRESH FRUIT & VEGETABLES FOOTSCRAY MARKET
11.2017 - 12.2017
Bachelor of Business - Economic And Finance
Royal Melbourne Institute of Technology
Diploma of Commerce -
Royal Melbourne Institute of Technology
Graduated High School -
Footscray High School
Graduated Primary School -
New gateway international school
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