Heng Thouk
Maribyrnong
Summary
Retail management professional prepared for this leadership role. Strong background in team collaboration, consistently achieving results, and adapting to changing needs. Expertise in inventory management, customer service, and sales strategies. Reliable, flexible, and focused on driving store performance and employee development.
Overview
7
7
years of professional experience
Work History
Retail Assistant Manager
Uniqlo
04.2021 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
Kitchen Hand
The Plough Hotel
10.2019 - 10.2019
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Waiter
Chain Chain Hotpot
04.2018 - 07.2018
- Assisted customers with menu selections and answered questions about ingredients and preparation.
- Delivered food and beverages to tables promptly, ensuring customer satisfaction.
- Handled customer complaints professionally and resolved issues to enhance guest experience.
- Provided friendly and attentive service to guests throughout dining experience.
Supervisor of Operations
Subway
12.2020 - 06.2021
- Facilitated training sessions for new employees to enhance onboarding experience and skill development.
- Coordinated scheduling of resources to optimize labor allocation and minimize downtime.
- Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
Education
Bachelor of Business Economics and Finance -
02.2025
Diploma of Commerce -
01.2021
Graduated High School -
01.2019
Graduated Primary School -
01.2013
Skills
- Merchandise display
- Store operations
- Customer engagement
- Retail operations
- Staff training and development
- Teamwork and collaboration
- Customer service
- Team leadership
- MS office
Accomplishments
- Academic Award for Overall Performance, 2014
- Academic Award for Overall Performance, 2015
- EAL Excellence Award, 2016
- Japanese Excellence Award, 2017
- Hospitality Award, 2018
- Hospitality Excellence Award, 2019
Languages
Chinese (Mandarin)
Limited Working
Timeline
Retail Assistant Manager - Uniqlo
04.2021 - Current
Supervisor of Operations - Subway
12.2020 - 06.2021
Kitchen Hand - The Plough Hotel
10.2019 - 10.2019
Waiter - Chain Chain Hotpot
04.2018 - 07.2018
Royal Melbourne Institute of Technology - Diploma of Commerce,
Footscray High School - Graduated High School,
New gateway international school - Graduated Primary School,
Royal Melbourne Institute of Technology - Bachelor of Business Economics and Finance,
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