Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hengqing Zhang

Perth,WA

Summary

Experienced with customer service in different industries over the years. Utilizes persuasive communication and lovely personality to connect with customers and recommend products. Equipped with strong work ethics and a strong willing to learn and grow.

Overview

7
7
years of professional experience

Work History

Barista

Charlie’s Tea
11.2024 - 05.2025
  • Promoted a welcoming atmosphere by greeting customers with a friendly manner and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Supported training efforts for new hires, sharing knowledge of tea making techniques and customer service standards.
  • Cleaned counters, machines, and storage areas daily.

Overseas Representative

Shanghai Zhuan Chuang Electronic Technology
07.2022 - 07.2024
  • Increased brand awareness through targeted social media campaigns tailored to specific international markets and demographics.
  • Expanded client base by establishing relationships with key overseas partners and maintaining excellent communication.
  • Provided excellent customer service to global clientele, ensuring timely resolution of any issues or concerns that arose during transactions.

Overseas Representative

Shanghai Baihui Construction and Animation
06.2018 - 06.2022
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.

Education

Graduate Diploma - Early Childhood Education

RMIT University
Melbourne, VIC
07-2025

Bachelor of Science - Animal Science

University of Sydney
Sydney, NSW
06-2024

Skills

  • Customer service
  • Attention to detail
  • Friendly and outgoing
  • Opening and closing duties
  • Cleanliness
  • Flexible schedule
  • Fluent in both English and Mandarin

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Barista

Charlie’s Tea
11.2024 - 05.2025

Overseas Representative

Shanghai Zhuan Chuang Electronic Technology
07.2022 - 07.2024

Overseas Representative

Shanghai Baihui Construction and Animation
06.2018 - 06.2022

Graduate Diploma - Early Childhood Education

RMIT University

Bachelor of Science - Animal Science

University of Sydney

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Hengqing Zhang