Hengwen Ni

• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.
• Increased sales by offering advice on purchases and promoting additional products.

• Checked packages and merchandise for damage and notified vendors.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Simplified shipping and receiving processes for improved workflow.
• Stocked shelves, racks, and cases with new or transferred merchandise.

• One year experience in Amazon, Ebay and Shopify operation
• In charge of store management for some companies and individual shopify
• Increased profit by streamlining operations.
• Partnered with vendors and suppliers to effectively manage and budget.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

• Sales Management: Oversaw and enhanced in-store sales performance by analyzing sales data regularly to devise and implement sales strategies, achieving an average monthly sales increase of 15%.
• E-commerce Operations: Responsible for managing orders on the Shopify platform, enhancing the online sales process to improve customer shopping experience. Increased online order volume by 30% through website design and user interface improvements.
• Customer Service: Directly engaged with customers to handle inquiries and complaints, delivering high-quality customer service. Enhanced customer satisfaction through effective communication and successfully resolved all customer complaints.

Skills and Tools:

• Proficient in managing e-commerce operations using the Shopify platform.
• Strong data analysis skills, utilizing tools such as Excel for sales data analysis.
• Excellent customer service and communication skills.
• Effective team management and leadership abilities.