Heni Khambhati
Perth,Western Australia
Summary
Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient Customer Service representative role. Dedicated Customer service representative with more than 10 years in retail and customer service. Possessing second-to-none commitment to customer service.
Overview
12
12
years of professional experience
Work History
Supervisor
woolworths
Perth, WA
05.2015 - Current
- Created new strategies for improving customer service standards within the organization.
- Provided ongoing training to address staff needs.
- Responded to customer questions regarding products, prices and availability.
- Directed and supervised team of 5 employees in daily operations.
Team Member
woolworths
Perth, Western Australia
08.2012 - 05.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
Education
Bachelor of Arts - Hospitality
S.P.More Hospitality Management
Mumbai India 04-2011
Skills
- Critical Thinking
- Customer Service
- Computer Proficiency
- Product Knowledge
- Complaint resolution
References
References available upon request.
Timeline
Supervisor
woolworths
05.2015 - Current
Team Member
woolworths
08.2012 - 05.2015
Bachelor of Arts - Hospitality
S.P.More Hospitality Management
Similar Profiles
Stefano BettiniStefano Bettini
Work Experience Crew Member at WoolworthsWork Experience Crew Member at Woolworths
Ahzmahish Begum MohamedAhzmahish Begum Mohamed
Store Administrator: HR & Finance at WoolworthsStore Administrator: HR & Finance at Woolworths
Breanna GriffithsBreanna Griffiths
Grocery Team Member at WoolworthsGrocery Team Member at Woolworths
Jessica CummingsJessica Cummings
Department Manager at WoolworthsDepartment Manager at Woolworths
Yaw Ka SengYaw Ka Seng
Kitchen Hand at Hong Kong BBQ HouseKitchen Hand at Hong Kong BBQ House