Heni Patel
Joondanna,Australia
Summary
Dynamic customer service professional with a proven track record at Coles Express, excelling in customer engagement and problem resolution. Adept at multitasking in fast-paced environments, I leverage strong organizational skills and cash handling expertise to enhance service quality and team performance. Committed to delivering exceptional support and fostering a positive customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Coles express
South Perth, wa
08.2022 - 11.2023
- Anticipated customer needs, delivering exceptional support to boost productivity and service levels.
- Executed daily opening and closing procedures, ensuring accuracy of cash drawers and bank deposits.
- Engaged customers to understand needs, resolve issues, and provide product information.
- Maintained cleanliness and order of gas station premises to ensure a welcoming environment.
- Ensured adherence to safety regulations, preventing potential accidents.
- Restocked convenience store items as necessary to maintain inventory levels.
- Handled cash register operations, performing daily cash counts for financial accuracy.
Night Fill Team Member
Woolworth
Yokine, WA
10.2022 - 08.2023
- Arranged product displays to enhance customer engagement and boost sales.
- Received incoming product deliveries and organized items in storage areas.
- Stocked shelves with merchandise, ensuring availability and compliance with company standards.
- Checked for outdated or damaged items while replenishing stock.
- Greeted customers and retrieved requested products to drive satisfaction.
- Faced products on shelves and displays to maintain visual appeal.
- Read orders to locate merchandise in bins or on shelves accurately.
- Replenished supplies such as shopping bags and boxes as needed.
Housekeeping Supervisor
AHS Cleaning Services
Scarborough, Australia
06.2018 - 08.2021
- Executed commercial cleaning tasks at Rendezvous Hotel, ensuring high standards of cleanliness.
- Supervised and trained staff members to enhance team performance and service quality.
- Dusting and polishing wooden surfaces and furniture to maintain aesthetic appeal.
- Collaborated with team members to deliver efficient cleaning operations across all areas.
- Conducted thorough cleaning of rooms, lounges, lobbies, bathrooms, and hallways.
- Vacuumed carpets and rugs to uphold cleanliness and hygiene standards.
- Communicated effectively with management regarding cleaning complaints and implemented solutions.
- Explained goals and expectations required of trainees.
Team Member
IGA
Iluka, Australia
01.2018 - 07.2018
- Assist customers locate and transport items when working during store hours
- Collect and transport items from the storeroom to the sales floor for shelving and stocking
- Label goods with prices if requested and discard expired items that have not been sold
- Organize shelves, racks and bins, removing all products or goods that have been misplaced and bringing them to appropriate areas
- Position products and goods in an organized way on racks and in shelves or bins
- Refer to stock inventory and record products sold and taken from stockroom
- Restock shelves with goods, placing products with earliest expiration dates in the front and placing new items in the back
Crew Member
Oporto
Balcatta, Australia
08.2015 - 11.2017
- Ensured adherence to safety, hygiene, and efficiency standards.
- Maintained stock rotation practices, minimizing waste.
- Delivered high-quality coaching and mentoring to crew members.
- Focused on food quality maintenance and exceptional customer service.
- Motivated crew members to perform optimally during shifts.
- Demonstrated versatility by effectively working in both front and kitchen areas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Education
Master of computer science - Information And Communication Technology
Edith Cowan University
Joondalup, WA01.2017
BACHELOR’S - COMPUTER ENGINEERING
Hasmukh Goswami Engineering College
Gujarat, India01.2014
Skills
- Effective communication and active listening
- Team leadership
- Customer engagement and problem resolution
- Multitasking in fast-paced environments
- Organizational skills
- Ability to work under pressure
- Rotating shift flexibility
- Team collaboration and adaptability
- Cash handling and POS proficiency
References
- As upon Request
Timeline
Night Fill Team Member
Woolworth
10.2022 - 08.2023
Customer Service Representative
Coles express
08.2022 - 11.2023
Housekeeping Supervisor
AHS Cleaning Services
06.2018 - 08.2021
Team Member
IGA
01.2018 - 07.2018
Crew Member
Oporto
08.2015 - 11.2017
Master of computer science - Information And Communication Technology
Edith Cowan University
BACHELOR’S - COMPUTER ENGINEERING
Hasmukh Goswami Engineering College
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