Hennah Bolaitamana
Hervey Bay
Summary
Results-driven professional with years of experience in sales, customer service, and business development. Proven track record of consistently meeting and exceeding sales goals, with an ability to develop and maintain successful relationships with clients. Skilled in data analysis, forecasting, and problem-solving to optimize customer service, increase sales, and identify new business opportunities. Highly motivated self-starter, with a passion for providing exceptional customer service and achieving success.
Overview
21
21
years of professional experience
Work History
ADMINISTRATION COORDINATOR
Kalang Respite Care Centre
01.2025 - Current
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Supported human resources functions including recruitment efforts, benefits administration, performance evaluations, and employee relations initiatives.
- Optimized office workflow by maintaining up-to-date procedural documentation for reference by all staff members.
- Served as liaison between clients or customers and internal departments to ensure timely resolution of inquiries or concerns.
- Enhanced office productivity with thorough calendar management and meeting coordination for executives and staff members.
- Monitored facility maintenance requests ensuring prompt response and completion by building management or designated contractors.
- Reduced expenses through diligent monitoring of supplies inventory, evaluating vendors, and negotiating contracts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Conducted research projects on behalf of management providing valuable insights to inform decision-making processes.
REAL ESTATE SALES AGENT
Harcourts Real Estate
01.2019 - 03.2024
- This role facilitated and managed the listing, selling, buying and leasing of real estate properties in the Suva, Nausori, Pacific Harbour areas. The main competencies were sales, negotiation, networking, customer and relationship management, process knowledge, stakeholder management, initiative, and drive, amongst other things. Because agents are sub contracted to the Company, we were business owners who were entirely responsible to run and maintain our own business.
- Ranked top 5 in Fiji – a position maintained since second year in the Company.
PRACTICE MANAGER
Naco Chambers Ltd
01.2018 - 04.2019
- This role was tri-faceted: it covered the overseeing and management of the HR, Finance and Operations arms of the law firm
- For Human Resources it processed the weekly salaries, monthly FNPF deductions, monthly PAYE deductions, processed all leave for each staff, organized staff recruitment, incentives, team building activities, staff development, etc
- For Finance it included all invoicing and payments of clients' fees, management of Trust account, processing of tax for company and Directors, liaised closely with Accountant for all Trust Account audits, tax compliance etc
- For Operations it managed the daily running of the law firm; organized the Principal's diary and meetings, oversaw efficient running of daily court attendances, ensured timely filing of relevant documents in Court and servicing of the same, ensured proper clients' file management, liaised with stakeholders and clients, customer management, etc
MANAGER MARKETING & ADVERTISING
Islands Business Ltd
05.2017 - 01.2018
- This role managed the marketing and advertising arms of the regional magazine - Islands Business
- The role required me to work with corporate, medium and small businesses and organizations, both locally and regionally - bringing in advertising sales, managing customer relationships, overseeing debt collections, acquiring new business and building key relationships with stakeholders, in Fiji, Vanuatu, Solomon Islands, PNG, NZ and Australia.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
MANAGER TRADE
ANZ Bank
01.2013 - 09.2016
- This Managerial role oversaw the running of the (International) Trade Centre Nadi business unit, operating primarily on the authorization of all international payments and transactions according to the Reserve Bank of Fiji policies, regulations and procedures
- The role was also required to bring in new business to the bank (by networking with the Treasury Team and Relationship Managers) and targets were set for all Forex and Trade products, as well as cross sales in the Retail business unit.
SENIOR BUSINESS CONSULTANT
Westpac Banking Corporation
12.2003 - 01.2013
- This role's primary responsibility was to conduct professional and personalised International 'door to door' banking services to:
- All High Value, Small and Medium enterprises/customers in the West (Lautoka/Nadi/Ba)
- Obtain sales leads and also convert for Trade finance documentary and non-documentary international clean transactions
- Key focuses being to achieve and increase sales targets, retain and grow our market share of business customers
Education
BACHELOR OF ARTS - Psychology and Sociology
University of the South Pacific
01.2012
CERTIFICATE III - Workplace Leadership Training
University of the South Pacific
06.2011
TRAINING OF TRAINERS - Training Facilitation
Fiji National University TPAF
01.2011
CERTIFICATE IV - Discipleship Training
University of the Nations
06.2001
Skills
- Sales
- Administration
- Communication
- Training
- Customer service
- Negotiation
- Counseling
- Management
- Relationship management
- Report generation
- Office administration
- Document control
- Meeting facilitation
- Attention to detail
- Time management
- Data collection
- Report analysis
- Verbal and written communication
- Team leadership
- Goal setting
- Customer service management
- Business administration
- Event coordination
LANGUAGES
English - Advanced
Fijian - Advanced
Timeline
ADMINISTRATION COORDINATOR
Kalang Respite Care Centre
01.2025 - Current
REAL ESTATE SALES AGENT
Harcourts Real Estate
01.2019 - 03.2024
PRACTICE MANAGER
Naco Chambers Ltd
01.2018 - 04.2019
MANAGER MARKETING & ADVERTISING
Islands Business Ltd
05.2017 - 01.2018
MANAGER TRADE
ANZ Bank
01.2013 - 09.2016
SENIOR BUSINESS CONSULTANT
Westpac Banking Corporation
12.2003 - 01.2013
CERTIFICATE III - Workplace Leadership Training
University of the South Pacific
TRAINING OF TRAINERS - Training Facilitation
Fiji National University TPAF
CERTIFICATE IV - Discipleship Training
University of the Nations
BACHELOR OF ARTS - Psychology and Sociology
University of the South Pacific
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