Hennock Amelsom
South Granville,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Head Waiter
Jambo Jambo Africa
03.2020 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Would also do delivery tasks outside of normal hours
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Back of House Supervisor
Betty's Burgers & Concrete
09.2019 - 12.2020
- Navigated numerous systems necessary for restaurant operations.
- Practiced sanitation and safety procedures using approved disinfecting products and encouraging social distancing.
- Created positive working environment and caring, hospitable atmosphere for employees and patrons.
- Followed operational procedures and enforced product standards, quality and consistency.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Assistant Administrator
Network Nursing Agency
01.2016 - 05.2019
- Performed routine clerical tasks by scanning, filing and copying documents.
- Calculated hours and submitted payroll to achieve timely distribution of funds for 15+ person team.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Collected, validated, and distributed information to employees.
Education
Bachelor of Health Sciences - Public Health
Western Sydney University
Sydney, NSW2025
High School Diploma -
Trinity Catholic College
Auburn, NSW2016
Skills
- Team Supervision
- Sales Techniques
- Customer Service
- Compliance Standards
- Accurate Money Handling
- Problem-Solving
Languages
French
Elementary
Amharic
Professional Working
Timeline
Head Waiter
Jambo Jambo Africa
03.2020 - Current
Back of House Supervisor
Betty's Burgers & Concrete
09.2019 - 12.2020
Assistant Administrator
Network Nursing Agency
01.2016 - 05.2019
Bachelor of Health Sciences - Public Health
Western Sydney University
High School Diploma -
Trinity Catholic College
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