Henny Vo
Largs Bay,SA
Summary
I am constantly seeking opportunities to learn and grow both personally and professionally. I am a quick learner
and I'm always eager to acquire new skills and knowledge. My experience in various industries has taught me to
be adaptable and flexible, which allows me to quickly adjust to different work environments and situations.
I am committed to upholding high standards of integrity, ethics and professionalism in all my work. I believe in
treating others with respect and empathy, and I am always willing to lend a helping hand to my colleagues and
customers. I am confident in my ability to work independently or as part of a team, and I am always open to
feedback and constructive criticism to improve my performance.
Overall, I am a hard-working, reliable, and passionate employee who is committed to achieving success in any
role I take on. I am excited to bring my skills and experience to a new challenge and contribute to the growth
and success of a business.
Overview
11
11
years of professional experience
6
6
Certification
Work History
Medical Receptionist
Croyden Medical Centre
02.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Contributed ideas for process improvements during team meetings; implemented several suggestions that resulted in more streamlined workflows.
- Oversaw daily cash handling procedures, maintaining accurate financial records and safeguarding company assets.
- Developed strong relationships with patients through consistent professionalism and compassionate care during interactions at the front desk area.
Duty Manager
Next Generation Health Clubs
07.2023 - 01.2025
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Salesperson
Eagers Automotive
10.2020 - 05.2022
- Developed relationships with clients for increased loyalty and repeat business.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Beauty Supervisor
Essential Beauty
01.2020 - 12.2021
- Mentored junior staff members, fostering a positive work environment that encouraged growth and development.
- Delivered consistently exceptional customer service, establishing lasting relationships with clients and generating repeat business.
- Conducted regular staff training sessions to ensure consistent service delivery and adherence to industry best practices.
Beauty Therapist
Orbe Hair & Beauty
01.2018 - 12.2019
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Provided expert makeup application services for special events such as weddings and proms, resulting in satisfied clients and repeat business.
- Demonstrated proficiency in various massage techniques that contributed to overall client well-being and relaxation.
Podiatry Assistant
Medi Pedi Clinic
01.2015 - 12.2017
- Improved patient comfort by providing attentive care and listening to concerns during appointments.
- Assisted podiatrists in diagnosing and treating foot conditions by taking accurate medical histories and documenting findings.
- Supported podiatrists with minor surgical procedures, adhering to strict hygiene protocols for successful outcomes.
Nail Technician
Burnside Nail & Spa
01.2014 - 12.2014
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Established strong client relationships through exceptional customer service and communication skills.
Education
Attainment - First Aid
CBD College
09.2023
No Degree - RSA - Provide Responsible Service of Alchohol
Galaxy Training Australia
Adelaide, SA06-2023
Certificate III - Business
The Maxima Group
Hindmarsh, SA09-2017
Certificate III - Beauty Therapy
TAFE SA - Adelaide College of The Arts
12.2016
Certificate II - Hairstyling
TAFE SA - Adelaide College of The Arts
12.2016
High School Diploma -
Ocean View P-12 College
12.2015
Skills
- Performance Management
- Time Management
- Work Planning and Organization
- Relationship Building
- Medical billing
- Attention to Detail
- Health and Safety Compliance
- Sales strategy
- Professionalism and integrity
- Conflict resolution
- Strong leadership
- Problem-solving abilities
- Customer service focus
- Problem-solving
- CPR certified
- Compassionate Care
- Telephone etiquette
Certification
- Working with children
- First aid
- Police clearance
- Responsible person
- SA Driver license
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Medical Receptionist
Croyden Medical Centre
02.2024 - Current
Duty Manager
Next Generation Health Clubs
07.2023 - 01.2025
Salesperson
Eagers Automotive
10.2020 - 05.2022
Beauty Supervisor
Essential Beauty
01.2020 - 12.2021
Beauty Therapist
Orbe Hair & Beauty
01.2018 - 12.2019
Podiatry Assistant
Medi Pedi Clinic
01.2015 - 12.2017
Nail Technician
Burnside Nail & Spa
01.2014 - 12.2014
Certificate III - Beauty Therapy
TAFE SA - Adelaide College of The Arts
Certificate II - Hairstyling
TAFE SA - Adelaide College of The Arts
High School Diploma -
Ocean View P-12 College
Attainment - First Aid
CBD College
No Degree - RSA - Provide Responsible Service of Alchohol
Galaxy Training Australia
Certificate III - Business
The Maxima Group
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