Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
Generic

HENRICO TJIONG

Sydney,New South Wales

Summary

Operations Supervisor

Systematic team leader with vast experience in managing and leading cross-functional teams. Proven track record of efficiently managing daily operations, developing strategies to increase profitability and customer satisfaction, and ensuring compliance with industry regulations. Experienced in managing budgets, allocating resources, and leading diverse teams. Possesses excellent problem-solving, leadership, and communication skills.

Overview

1
1
year of professional experience

Work History

Operations Supervisor

DHL
Sydney, NSW
04.2024 - Current
  • Operations Supervisor for ELANCO Animal Health and MSD Animal Health.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
  • Developed strong relationships with customers through excellent customer service practices.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

Operations Coordinator

DHL
Sydney, New South Wales
04.2023 - 04.2024
  • Operations Coordinator for an A-Level Client - BAYER Human Health.
  • Utilizing WMS for Inbound, Outbound and Inventory related tasks.
  • Resolved customer service issues and complaints in a timely and professional manner.
  • Maintained accurate records of all operational activities using database software.
  • Utilized problem-solving skills to resolve customer service issues quickly and efficiently.
  • Coordinated with multiple stakeholders to ensure the timely completion of projects.
  • Implemented work processes and safety standards meeting regulatory requirements.
  • Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
  • Successfully managed day-to-day operations of a large team, providing guidance and leadership to ensure efficient workflow.
  • Monitored and evaluated performance indicators against set targets, making recommendations as needed.
  • Prepared staff work schedules and assigned specific duties.
  • Contributed to strategic planning to guide decisions aligned with company vision and goals.
  • Coordinated logistics activities such as scheduling transportation services, ordering supplies.
  • Trained new staff members in operational procedures and best practices.
  • Reviewed and addressed key customer relations issues.
  • Collaborated with cross-functional teams to develop cost-effective solutions for operational issues.
  • Utilized strong communication skills to resolve conflicts between departments.

OMS

DHL
Sydney, New South Wales
  • Maintained records of performance reports for future reference.
  • Worked in a team with the aim of standardizing the warehouse workplace in four agencies.
  • OMS Advisor for Operation Supervisors, Coordinators and Storeperson.
  • Basic OMS Engineer duties
  • Assisted in clearing goals to achieve OMS status.
  • Lead meetings with General managers, Business managers and Account managers in closing out projects / tasks.

Solutions Design

DHL
Sydney, New South Wales
  • Worked cross-functionally to communicate program timelines and action items.
  • Liaised with solutions manager to drive seamless operations and execution.
  • Increased profitability of clients / agencies within DHL.
  • Time in motion studies and building data repositories.
  • Lead for multiple projects revolving around Customer CRM.
  • Meetings conducted with Account Manager in resolving Low Profit Margin Issues.

Warehouse Worker

IKEA Distribution Center
Sydney, New South Wales
  • Intermediate knowledge of ASTRO WMS.
  • Counter balance, High-reach and LO work.
  • Assisted in Acting 2IC for outbound Furniture Operations.
  • Pulled and prepared product for interstate and Tasmania shipments, verifying exact number and type of product before loading onto container and shipping.
  • Packed orders in accordance with customer specifications.
  • Sorted and placed materials or items on racks and shelves according to organizational standards.
  • Organized warehouse space by rearranging items, storing materials, and marking locations.
  • Used forklifts and pallet jacks to transport items to staging areas or loading docks
  • Examined and inspected stock items for wear and defects, reported any damage to supervisors.
  • Utilized barcode scanning technology to track product movement throughout the warehouse.

Education

BBA - Business Administration

Macquarie University
03.2023

Skills

  • Supply Chain Management
  • Microsoft Excel
  • IBM Cognos Impromptu
  • SAP
  • WMS
  • Microsoft Windows
  • Microsoft Outlook
  • PowerBI

References

References available upon request

Languages

Indonesian
Professional

References

References available upon request.

Timeline

Operations Supervisor

DHL
04.2024 - Current

Operations Coordinator

DHL
04.2023 - 04.2024

OMS

DHL

Solutions Design

DHL

Warehouse Worker

IKEA Distribution Center

BBA - Business Administration

Macquarie University

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HENRICO TJIONG