Henriett Van Wyk
Andergrove,QLD
Summary
Dynamic professional with extensive experience in customer service and administration, notably at Rundu Medical Practice. Proven ability to enhance client satisfaction through effective problem resolution and efficient payment processing. Skilled in Microsoft Outlook and adept at fostering team development, ensuring streamlined operations and exceptional service delivery.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
All RounderIG
IGA Grocery Store
07.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others
- Supervised store opening and closing procedures, ensuring smooth operations.
- Reconciled cash registers and ensured accuracy in financial transactions
- Prepared daily food items, maintaining high standards of quality and consistency.
- Provided excellent customer service while ensuring a clean, safe and welcoming store environment
Cleaner
Greg Hoff
01.2024 - 11.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Organized and used industrial cleaning products following strict safety procedures.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Farm Hand
Barden Farms
05.2023 - 12.2023
- Performed routine cleaning and maintenance tasks to ensure a safe and organised environment.
- Operated forklift operations to support farm logistics.
- Provided administrative Support, contributing to efficient office operations
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Participated in seasonal harvest activities including picking fruits and vegetables.
- Assisted with stocktaking
Administration Officer
Mashare Irrigation
04.2021 - 02.2023
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Managed daily payment processing and drafted related financial documents.
- Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Debtors Supervisor
Rundu Medical Practice
03.2017 - 02.2021
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Led a team responsible for managing patient accounts, ensuring the timely and efficient collection of outstanding balances.
- Oversaw billing operations, resolved discrepancies, and managed the claims process for both private and government insurance claims.
- Aided patients with appointment scheduling and addressed inquiries regarding fees.
Education
High School Diploma -
Pietersburg High School
South AfricaSkills
- Customer service
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Call management
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Afrikaans
Full Professional
English
Professional Working
Timeline
All RounderIG
IGA Grocery Store
07.2024 - 11.2024
Cleaner
Greg Hoff
01.2024 - 11.2024
Farm Hand
Barden Farms
05.2023 - 12.2023
Administration Officer
Mashare Irrigation
04.2021 - 02.2023
Debtors Supervisor
Rundu Medical Practice
03.2017 - 02.2021
High School Diploma -
Pietersburg High School
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