Summary
Overview
Work History
Education
Skills
Timeline
Generic

Henrietta Casey

Gosnells ,WA

Summary

I'm a self motivated, hard working woman who has a vibrant personality and works well with others around me. I'm a strong team player who has the skills to work independently and as a team. As a bright ambitious person I enjoy working in fast paced and high intensity environments, I'm passionate about working with all people, big and small and I'm seeking a position that will utilise my skill set and offer me the chance to advance and develop my current skills and to learn more skills and experience along the way.

Overview

7
7
years of professional experience

Work History

Sales Assistant

House Warehouse
10.2022 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Food Preparation and Sales

Croissant Express
05.2021 - 08.2021
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Packaged and stored food products following proper handling and preservation methods.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
  • Organized and re-stocked various stations and self-service items.

Front of House Staff Member

Bar Two40Three
03.2019 - 05.2019
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests at tables when in need of assistance.
  • Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
  • Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.

Internship: House Keeping

Crown Perth
12.2018 - 02.2019
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Collaborated with housekeeping staff to ensure rooms were prepared according to guest preferences and requests.
  • Collaborated with housekeeping staff to ensure guest rooms met cleanliness standards and were ready for occupancy.
  • Coordinated successfully with other departments such as housekeeping or food services, ensuring seamless integration of activities into each guest''s itinerary.
  • Maintained a clean and safe environment for clients by performing light housekeeping duties.

Pet Shop Assistant

All About Pups
11.2016 - 12.2018
  • Handled cash transactions efficiently, ensuring accurate accounting and a smooth customer experience at checkout.
  • Assisted pet owners with product selection, addressing their specific needs and preferences for optimal pet care.
  • Increased overall team productivity by consistently lending support wherever needed within the shop operations.
  • Served as liaison between customers' veterinarians, delivering vital prescription medications accurately while respecting privacy and confidentiality.
  • Maintained up-to-date knowledge on new products and industry trends, offering informed recommendations to customers seeking advice.
  • Monitored animal health regularly, facilitating prompt veterinary attention when needed.
  • Organized successful adoption events, connecting numerous pets with loving forever homes.

Education

Certificate II - Business

TAFE North Metropolitan Tafe
Leederville, WA
11.2017

Certificate II - Education

TAFE North Metropolitan TAFE
Leederville, WA
11.2017

Skills

  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Excellent communication
  • competent with computer skills and technology
  • providing all aspects and care for animals
  • time managment
  • self disaplined
  • reliable
  • responsable

Timeline

Sales Assistant

House Warehouse
10.2022 - Current

Food Preparation and Sales

Croissant Express
05.2021 - 08.2021

Front of House Staff Member

Bar Two40Three
03.2019 - 05.2019

Internship: House Keeping

Crown Perth
12.2018 - 02.2019

Pet Shop Assistant

All About Pups
11.2016 - 12.2018

Certificate II - Business

TAFE North Metropolitan Tafe

Certificate II - Education

TAFE North Metropolitan TAFE
Henrietta Casey