Henrique Alves Souza

Providing multi-level support (1, 2, and 3) for desktops, UPS systems, and printers, asset control (desktops, monitors, UPS systems, printers, and network assets), basic configurations for PABX, maintenance of point service server, and access control system.
Management of service requests and configuration of categories and related items in GLPI.

Provided level 1 and 2 support, assisting users with printers, network configurations (LAN, wireless, creating internal networks for equipment usage, experience with MIKROTIK), software installation and configuration, computer maintenance, equipment testing (ONUs, routers, some MIKROTIK devices), and developed spreadsheets for inventory control.

Provided level 1 and 2 support to users with hardware and software installation and configuration procedures. Tested new software and provided general support (printers, telephony, etc.). Conducted preventive and corrective maintenance on computers.