Henrique Mazzeu
Bracken Ridge,Australia
Summary
Dynamic Business Development professional excelling in sales growth, client relationship management, and market expansion. Achievements include driving significant revenue increases across diverse industries such as premium spirits and tech equipment. Proven ability to identify market opportunities while enhancing customer experiences through outstanding communication and negotiation skills. Focused on leveraging strategic planning and cross-functional collaboration to optimize sales processes and strengthen client loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Everhard Industries
Brisbane, QLD
12.2024 - Current
- Tracked orders from placement through delivery and follow-up as needed.
- Analyzed trends in customer inquiries and developed strategies to address them effectively.
- Provided customer service assistance to customers via phone and email.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Collaborated with other departments to resolve complex customer issues quickly.
- Ensured that all customer inquiries were responded to in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Interpreted and explained work procedures and policies to brief staff.
Sales Administrator
Lindy Australia
08.2024 - 11.2024
- Entered data into CRM and WMS systems tracking all shipments and stock control.
- Utilized skills in Magento, Microsoft 365, Startshipit and WMS system effectively.
- Provided excellent customer service by responding promptly to inquiries and requests.
- Resolved discrepancies between customer orders and vendor invoices.
- Coordinated with warehouse team regarding shipping schedules for timely delivery.
- Ensured stock levels were maintained by placing necessary orders.
- Processed daily invoices for payment, verifying accuracy of billing information prior to submission.
- Maintained accurate records of all sales activities and results.
- Organized emergency shipments when needed according to company policies.
Production Coordinator
FLS
Eagle Farm, QLD
05.2024 - 08.2024
- Coordinated and scheduled daily production activities to ensure efficient operations.
- Managed day-to-day tasks assigned by Production Manager and Director ensuring deadlines are met consistently.
- Entered information into Epicore System and Sharepoint to update status reports.
- Monitored inventory levels in stock, expendables and essential items to meet production demands.
- Coordinated production schedules to ensure timely delivery of projects.
- Worked with engineering, sales, and marketing departments to ensure successful project execution.
Production Manager & Business Development Lead
Milton Rum Distillery Pty Ltd
10.2018 - 07.2023
- Enhanced market presence in QLD through direct B2B sales and alliances.
- Developed and executed strategies that increased overall production and sales volume, including new product launches that captured new customer segments.
- Fostered relationships with wholesale clients and retailers, resulting in strong repeat business and brand loyalty
- Developed and implemented production schedules to ensure timely completion of projects.
- Optimised procurement through effective management of inventory and production processes.
- Supervised team performance during peak output periods.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Implemented strategies to reduce waste while maintaining high-quality standards.
- Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
Freelance Creative and Events Professional
Sole Trader
Brisbane, SE QLD
01.2012 - 12.2020
- Coordinated projects and events for arts festivals and community programs.
- Cultivated relationships within the industry.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
Creative Projects Coordinator & Events Specialist
Freelance (Brisbane Festival and Various Clients)
02.2017 - 09.2018
- Coordinated logistics and managed on-site operations for large-scale events.
- Executed successful events that boosted brand visibility.
- Enhanced event promotion using social media channels.
- Developed strategies to improve operational procedures and reduce costs.
- Facilitated communication between different departments in order to resolve issues quickly.
- Delegated work to staff, setting priorities and goals.
Business Development Manager
Vira Lata Food Truck
11.2012 - 07.2014
- Achieved 25% revenue increase by expanding the client base.
- Established strong connections with customers, driving repeat business.
- Expanded company’s market presence through targeted business initiatives.
- Attended tradeshows and conferences to network with potential clients.
- Collaborated with marketing team members to design promotional materials.
- Coordinated product launches by creating detailed launch plans based on market analysis data.
- Implemented CRM strategies to improve customer engagement and retention.
Education
Diploma of Project Management -
TAFE Queensland
05-2025
Aquaculture Engineering -
UFSC
01.2012
Skills
- Customer Relationship Development
- Cross-Functional Teamwork
- CRM Software Proficiency
- Experience with WMS Solutions
- Netsuite, Epicore, Salesforce, SharePoint, in-house systems
- Logistics management
- Complaint handling
- Production scheduling
- Client Engagement
- Engaging Sales Demonstrations
- Strong Verbal Communication Skills
- Commitment to Professional Standards
- Strategic Business Development
- Order Fulfillment
- Inventory Control
- Product Presentation
- Detail-Oriented Approach
- Clear Communication
- Strategic Task Management
- Proficient in Project Planning
Certification
- Strategic Business Development, LinkedIn Learning, 5/07/2020
- Key Account Management, Coursera, 15/09/20
- Introduction to Pharmaceutical Sales, Udemy, expected finish April, 2025
- IBD Master Distiller / Master Blender Certificate
References
References available upon request.
Timeline
Customer Service Coordinator
Everhard Industries
12.2024 - Current
Sales Administrator
Lindy Australia
08.2024 - 11.2024
Production Coordinator
FLS
05.2024 - 08.2024
Production Manager & Business Development Lead
Milton Rum Distillery Pty Ltd
10.2018 - 07.2023
Creative Projects Coordinator & Events Specialist
Freelance (Brisbane Festival and Various Clients)
02.2017 - 09.2018
Business Development Manager
Vira Lata Food Truck
11.2012 - 07.2014
Freelance Creative and Events Professional
Sole Trader
01.2012 - 12.2020
Diploma of Project Management -
TAFE Queensland
Aquaculture Engineering -
UFSC
Similar Profiles
Sadie DuerrSadie Duerr
Pet Sitter at The Everhard FamilyPet Sitter at The Everhard Family
Shawn WharryShawn Wharry
Journeyman Sheet Metal Worker at Prairie Metal Industries, Nordic Mechanichal, ASM Industries.Journeyman Sheet Metal Worker at Prairie Metal Industries, Nordic Mechanichal, ASM Industries.
RAZIKA SI TAYEBRAZIKA SI TAYEB
Stagiaire en Automatisation Industrielle at Entreprise des industries électrotechniques EPE/ELECTRO-INDUSTRIES/SPAStagiaire en Automatisation Industrielle at Entreprise des industries électrotechniques EPE/ELECTRO-INDUSTRIES/SPA