Henry Chan
Saint Ives
Summary
Dedicated and Professional Sales Associate with a strong focus on customer needs assessment and personalized service. Proven ability to resolve complaints and enhance customer loyalty through effective communication and product knowledge.
Overview
3
3
years of professional experience
Work History
Sales Associate
Maruto Australia Pty Ltd
02.2023 - Current
- Assisted customers with product selection and inquiries to buildup customer knowledge and visualise product operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and benefits.
- Developed comprehensive product knowledge, answered customer questions about sizing, parts, accessories, product warranty and advising on product maintenance care.
- Provided personalized shopping experiences for repeat customers by remembering their purchased products, parts and services inquiries.
- Engaged in friendly conversation with customer to better understand individual needs.
- Resolved customer complaints with patience and understanding, provide guidance on product testing to better identify customers reported issues.
- Managed conflict resolution with dissatisfied customers professionally, immediately provide advise on possible causes and solutions.
- Increased customer loyalty by providing product operation tutorials and advising customer of machine service inquiries.
- Used in-store system to locate inventory and provide immediate update on stock availability.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed inventory to ensure product availability, monitored stock levels and coordinated inventory replenishment.
- Communicate with foreign suppliers and place special orders for customers, notify customer for any lead time updates after order proceeded.
- Wrapped, boxed and weighed machine parts and accessories.
- Arrange logistic for machine, parts and accessories, notifying customer about the ETA and communicate with logistic company of any special delivery requests.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
Education
BBA - Accounting And Business Administration
Hang Seng University of Hong Kong
Hong Kong06-2022
Skills
- Customer service
- Time management
- Price quote preparation
- Customer needs assessment
- Problem-solving skills
- Meeting deadlines
- Shipment processing
- Calm and Professional demeanor
- Friendly and outgoing
- Teamwork and collaboration
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Japanese
Limited Working
Timeline
Sales Associate
Maruto Australia Pty Ltd
02.2023 - Current
BBA - Accounting And Business Administration
Hang Seng University of Hong Kong