HENRY CLOSE

• Undertake a range of operational, clerical and administrative tasks to support manager/s in the proficient running of the facility, including activities such as but not limited to the provision of reception duties and the maintenance of paper based health care records.
• Provide assistance to the manager with more complex tasks in relation to workforce systems, including rostering, recruitment, leave, payroll and purchasing.
• Support and participate in the administrative aspects of activities such as Quality Accreditation, Work Health and Safety, and Incident Management processes to assist in the fulfilment of unit/ward requirements.
• Manage stock levels, order and receive supplies that are required by staff to perform their day to day duties in delivery of patient care.
• Undertake other general administrative tasks to support the team to achieve required departmental outcomes.
• Undertake more complex administration task in support of senior officers and the broader work area, applying independent action within established work practices and procedures, working under general instruction and broad supervision.
• WHS

• Ensuring information is up to date in all folders including opening, closing, archiving files, and other general data entry

• Liaising with professionals, including Solicitors, Court Staff, Corrective Services, other staff members

• Managing the reception area and operating the office phone system daily between 9:00am to 5:00pm

• Providing secretarial support services to Family Law solicitors

• Providing word processing support using Microsoft office systems, including correspondence, preparation of briefs, subpoena, affidavits, and other legal documents

• Assisting clients with non-court matters and referrals

• Maintained office standards for timeliness in the management of client matters

• Demonstrated continuing respect and support for Aboriginal and Torres Strait Islander cultural practices in dealing with clients, their families, communities and staff

• WHS

• Working collaboratively as a team member with other legal, field and administration staff to achieve effective coordination within the office

Liaised with internal teams and external customers to facilitate smooth communication and handle requests

• Administration

• Welcoming Patient/Customers

• Arranging appointments

• Multitasking daily schedules

• Processing billing and settling accounts

• Managing and updating patients medical records

• Communicating with general practitioners, nurses and other health staff

• Maintaining patient confidentiality

• Called patients to confirm scheduled appointments and obtain additional details.

• Scheduled and confirmed patient appointments and consultations.

• Answered multi-line phone system and directed callers to requested personnel and departments.

• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

• Maintained supply inventory for office area, ordering items as needed and stocking shelves.

• Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.

• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

• Customer service

• Replenishment of stock

• Cashier duties and maintaining an efficient work environment

WHS

• Providing personal care
• Arranging appointments
• Multitasking daily schedules and routines to maintain an efficient household
• Budgeting