Henry Cooper
WALLALONG,NSW
Summary
High-energy Store Manager bringing accomplished experience in retail settings. Followed and implemented high standards among staff to maintain satisfaction and meet daily KPI and sales performance targets. Proficient and result-driven using an organized nature and sound judgment focused on maximizing team efficiency in-store and through-out the area.
Overview
3
3
years of professional experience
Work History
Store Manager
EB Games
08.2022 - Current
- Responsible for tracking Sales, KPIs and budgets, where editing would be required on short notice if targets were not being met.
- In charge of training and development for the Assistant Manager, the rest of the store team and other Store Managers in the area.
- Performed store setups, Store Manager interviews, Field checklists, HR incident meetings and setup of stocktakes with my Area Manager.
- Am a complete point of contact for my area when the Field Manager is unavailable.
- Performed successfully in KPIs on a consistent basis in a Store and Personal level.
- Managed Shrink by providing outstanding customer service and implementing/following strict practices.
- Am the problem solver called in to run multiple Stores when Store Managers need unexpected time off or tragedy has arisen.
Assistant Store Manager
EB Games
02.2022 - 08.2022
Store Manager
EB Games
11.2021 - 02.2022
Store Manager
EB Games
02.2021 - 11.2021
Education
High School Diploma -
All Saints College
Maitland, NSW11.2019
Skills
- Area Manager Training Opportunities
- Revenue Generation
- Operations Management
- Employee Training
- Store Merchandising
- Payroll Management
- Customer Service
Accomplishments
- Achieved 165% Controllable Operating Profit throughout the months of August 2022 - January 2023 at Raymond Terrace.
- Achieved the Largest Gross Margin and Sales Year ever recorded at Greenhills in 2022.
- Achieved a Top 20 ranking in Overall Store KPIs throughout 2023 out of over 350 stores.
- Achieved a Top 5 Store Add-on Per Transaction Award for 2022.
- Achieved a Personal Customer Service Survey Score of 96% throughout the Year of 2022, and currently sitting at 94% for 2023.
- Achieved the EB Games Ethos Award for the 2022 Year.
Timeline
Store Manager
EB Games
08.2022 - Current
Assistant Store Manager
EB Games
02.2022 - 08.2022
Store Manager
EB Games
11.2021 - 02.2022
Store Manager
EB Games
02.2021 - 11.2021
High School Diploma -
All Saints College
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