Henry Henry
Alexandria,NSW
Summary
Proven track record in enhancing client relationships and teamwork, notably at Nine Dragon Restaurant. Excelled in operations oversight and workload management, achieving efficient service delivery and positive customer feedback. Demonstrated expertise in safety compliance and client relationship building, driving repeat business and referrals.
Overview
7
7
years of professional experience
Work History
Independent Contractor
Self Employed Services
01.2022 - 08.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Restaurant Waiter
Nine Dragon Restaurant
08.2018 - 09.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Cafe Worker
Jamaica Blue
07.2017 - 05.2018
- Collaborated with other team on running the cafe , resulting in efficient service in the cafe.
- Increased productivity by effectively operating various power tools and heavy machinery for diverse tasks.
- Contributed to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.
- Maintained accurate inventory records by conducting regular stock checks and reporting discrepancies to management for prompt resolution.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Education
Bachelor Of Economy - Economic Management
Institute Technology And Management
Medan Indonesia11.2008
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Operations Oversight
- Teamwork and Collaboration
Languages
Indonesian
Native or Bilingual
English
Professional Working
Timeline
Independent Contractor
Self Employed Services
01.2022 - 08.2024
Restaurant Waiter
Nine Dragon Restaurant
08.2018 - 09.2022
Cafe Worker
Jamaica Blue
07.2017 - 05.2018
Bachelor Of Economy - Economic Management
Institute Technology And Management