Henry Nguyen
Adelaide,Australia
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Junior Waiter
Nghi Ngan Quan, NNQ
2016.11 - 2017.02
- Worked well independently and on a team to solve problems
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Served as a friendly, hardworking, and punctual employee
- Deal with dirty dishes and drying cleaned dishes
- Following all safety and sanitation policies when handling food and beverages
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Computer sale prices, total purchases and receive and process cash or credit payment
- Reported any incidences or concerns to the manager
- Accurately recorded orders and notified chefs of any dietary restrictions
- Demonstrated the ability to communicate to the customer when ordering food and drinks
Waiter
An Lac
2018.11 - 2019.03
- Worked as a committed team member to achieve the highest level of customer service
- Opening and closing of restaurant and bar area, setting up and cleaning equipment
- Computer sale prices, total purchases and receive and process cash, EFTPOS transactions or credit payment and customer refunds
- Resolving complaints to achieve positive solutions for customers and restaurant
- Take incoming reservations for customers by phone call
- Worked well independently and on a team to solve problems
- Assisted team members when necessary in handling cash registers, organizing inventory room, labelling products, unloading foods, and cleaning up
- Wash dishes, glassware and pots or pans using dishwashers or by hand and clean them at the end
- Communicating with kitchen staff, relaying special request, needs and feedback
Senior Waiter
Ryumon Ramen Izakaya
2021.01 - Current
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained staff members on use of POS system.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Informed customers of new menu offerings and specials
- Take incoming and future reservations for customers by phone call
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Deal with EFTPOS transactions or cash payment and customer refunds
- Worked as a committed team member to achieve the highest level of customer service
Senior Waiter
The Meat And Wine Co.
2021.12 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Front Desk Agent
The Meat And Wine Co.
2021.12 - Current
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Trained new staff members in customer service techniques and restaurant operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Psychology -
University of South Australia
Skills
- Time Management
- Hospitality Service
- Cash Handling
- Problem-Solving Skills
- Customer Service
- Quality Control
- Reservation Management
- Cleanliness Standards
- Phone Etiquette
- Leadership and mentoring
- Teamwork
- Adaptability
Certification
- Responsible service of alcohol (RSA)
- Drivers License
- Responsible person badge (RP Badge)
Languages
Vietnamese
Limited Working
Additional Information
Availability:
Monday: Unavailable from 4pm - 11pm
Tuesday: All Day
Wednesday: All Day
Thursday: Unavailable
Friday: Unavailable from 4pm - 12pm
Saturday: All day
Sunday: All day
References:
Tanya Quach
Nghi Ngan Quan (NNQ)
Bartender
0426398989
Truc Tran (Frankie)
The Meat and Wine Co.
0466849972
Timeline
Senior Waiter
The Meat And Wine Co.
2021.12 - Current
Front Desk Agent
The Meat And Wine Co.
2021.12 - Current
Senior Waiter
Ryumon Ramen Izakaya
2021.01 - Current
Waiter
An Lac
2018.11 - 2019.03
Junior Waiter
Nghi Ngan Quan, NNQ
2016.11 - 2017.02
Bachelor of Psychology -
University of South Australia
- Responsible service of alcohol (RSA)
- Drivers License
- Responsible person badge (RP Badge)
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